Overall Ratings & Reviews Cyan Hotel de las Americas

Correct hotel. Outdated. Clean. Average breakfast. Nice staff. Very nice area.

Nice clean hotel centrally located in city. Great buffet breakfast.

Wonderful experience. Great location. Staff are professional, kind and very helpful/ knowledgeable. Marcelo went above and beyond - excellent service.

Hotel is in a good location, a bit rundown, no fridge in the room, towels in the older side and a funny smell coming sometimes from the drains.

Nice hotel with great weekend rates when booked on-line.

Just ok, not much to say. Staff was friendly and stored my luggage before checkin

Friendly staff, great breakfast, excellent location

Expedia said that as a gold member I would get a bottle of water that not only I didn't get it, but thenstaff didn't even knew about it. The safe box didn't work. The securty lock on my bedroom door was broken amd even the frame of the door broken, so i was worriwd amybody could break into the room. The only good thing was the breakfast

Everything fine

Great location, close to shopping and restaurants. Hotel is outdated and some of front desk staff, needs to put more attention to their clients needs. At least to call back when they know, which room had been calling. I have dietary restrictions, Roberto and Gonzalo made my breakfast experience, enjoyable every single day. Rodolfo too, a wonderful person, who got a bag of ice on a daily basis, for my swollen knee. And last, but not least, Marcelo from the front desk, who brought to my room, the help that I had asked much earlier. Housekeeping needs more supervision. Cannot bring stain sheets, to change dirty ones. And please check the covers used, when you want to convert twin beds into a king. Also the entrance to level -1 that I had to use to avoid the first set of stairs, is in need of a good cleaning. Lastly, I appreciate that I was able to check out an hour late, and leave my luggage for few hours, before departing to the airport. Hope the Administrator, recognizes the people that I mentioned before, because they represent the face of Hotel Cyan de las Americas.

Beautiful old well kept hotel Friendly staff Good breakfast buffet Great location close to everything

Friendly reception. Good breakfast selection. Older style hotel with comfortable rooms.

Old and dirty hotel, attendants with no motivation to work, definitely not going back and I don't recommend it.

Restaurant staff is Super friendly especially Roberto,Hernan and the Girls. Hotel is waking distance to many interesting places

Very convienient hotel with convienient parking, a comfy bed, and a fantastic hot shower. No complaints.

Great staff

A good hotel. Very nice

Great hotel, awesome staff

I really enjoyed how close the hotel was to the Obelisk and public transportation. It made getting to tourist attractions very simple. No complaints in terms of cleanliness or tidiness of the room. Overall, I’d stay here again.

Ubication is good!