Overall Ratings & Reviews Amadil Ocean Club

Check in was extremely slow, we arrived at 11am and were allowed to use the facilities straight away while we waited for our room to be ready. We were told to come at 2pm to get the room key, however the room wasnt given to us until 4pm and not without a lot of back and forth to keep coming and checking for updates. Not ideal after a long flight and very exhausting but the rest of the stay was great. Breakfast is quite limited and repetitive, some of the fruits were definitely not fresh and tasted off. Staff was very helpful and friendly and spa and pools were amazing. Perfect for a family holiday with young kids.

Renovation in the room above us made our stay very uncomfortable

I’ve never written a bad review before, I’ve travelled to almost 30 countries in the world, and I have never had such an upsetting experience, so I feel like I have to speak up. My group included 3 people and a toddler. We arrived exhausted after a long day of travelling. The stay we paid for was supposed to include lunch, which was clearly stated on our booking and receipt, and confirmed by the booking company. But when we arrived, we were flatly denied the lunch. We were met with coldness, unhelpfulness, and even laughter from the reception staff—who smirked as we tried to show them our proof that we had paid for lunch to be included. It was humiliating and deeply frustrating, especially given the needs of our group, a visibly pregnant lady and a child who needed to eat were denied food they had paid for. When we asked for our room key to at least rest, we were told it wasn’t ready. We ended up waiting in the lobby for over 2.5 hours with no help, no food, no room, and no compassion. We were told to initially wait to speak to the Manager - Nour/Nora, however when she arrived we were told she wouldn’t speak with us. At that point, I gave up—not because I was wrong, but because I didn’t want this hotel’s lack of care to ruin our entire holiday. So we went the entire trip paying for lunch. The reason we booked this hotel was for the food to be provided to us for ease for our pregnant sister and toddler.

A fantastic business trip. Great location, amazing sunset, breakfast and most importantly the best service and hospitality.

Amazing it was my second time using this hotel.

Dated hotel. Carpets filthy inside of hotel. More 3* than 4*. Breakfast very mediocre did not feel fresh, best part was bread and butter. Machine gives hot chocolate in place of cappuccino. Good coffee at breakfast is a must. Cleaners did great work on the rooms. Lengthy walk to marina (40 minutes). Beautiful view from balcony was the best part. If not all inclusive drinks very expensive £7 for a small beer. Scent being continuously pumped into hotel very overwhelming.

I had such a bad experience at Amadil. Noura is the worse staff and disrespectful. Upon arrival, I was told to wait until 2 pm for the room to be ready and asked to pay for the local tax straight away. Then at 2 pm, Noura told us that we going to stay at the hotel Dunes d'or Ocean Club next door as Amadil is overbooked. I explained I booked well in advance and checked in online 2 days ago without any communication of any move. I told her that I did not want to move as I would have paid less if I booked with dunes d'or in the first instant. She promised that she will compensate the different in the price and the distress by giving us a free massage and dinner at the hotel as complimentary. She stated that the manager at dunes d'or will do the necessary as she instructed her. We were forced to walk to dunes d'or with our suitcase on the road without any staff assistance. Upon arriving at the dunes d'or, the managed said that Noura has not agreed anything and when I called Noura she refused to talk, said to whatapp her and even cut the call. The manager of dunes d'or told us that she will give us seaview room for our trouble but I reminded her that paid seaview already for the booking at Amadil. The following day the manager called Noura to discuss for any complementary message or dinner as she agreed that we should have been compensated for the price difference. However Noura refused to honor her words and refused to give us any support or complementary service.

Watch out with this hotel - on their main page it states airport transfers. When you click in and check further down it states that this is chargeable. We were only there 3 nights - 2 of those nights the shower was so cold I couldnt stand under it. Contacted reception who knew of the problem and were working on it. With regards to the airport transfer - I was on online chat with hotels.com on day 2 - they were going to contact me on day 3......still waiting to hear from them - poor service

Can't complain second time staying excellent hotel

Hotel is good only if your getting it really cheap Reception staff are okay 1 girl was rude We only had breakfast included we went 2 out of 6 days as it just has really basic stuff like tea bread and egg dishes Rooms feel really out dated and not clean as you enter the room firsts time it stinks the pillows stink the curtains the towels everything Upside about this hotel great location great fun with the pool and slides and a lot of activities for the kids Price wise only book if you finding it cheaper and want access to the beach easily with good pool

Good beach facing room Food wise Breakfast was excellent but Dinner buffet limited choice for Vegetarians and Vegan The double room they attached two single bed and made it double which we were not happy

Excellent location and excellent facilities although the internal swimming poor should not be subject to charge via spa. Seafront facilities and a great vibe about the hotel.

Perfect location, staff were very helpful and friendly. Nice and clean. Beach on doorstep, good breakfast with lots of options. Would definitely be staying here again. Highly recommended.

Nice hotel. Nice rooms. Toilet caused a few problems and staff were very slow to respond and did not accommodate a request to change rooms even after the same problem occurred 3 times.

Chambre pas suffisamment spacieuse. Salle de bain à rénover. Rail de la Porte patio à réparer. Éclairage insuffisant.

Love that hotel got a access to the beach and its a beautiful but slight outdated hotel. Could use an upgrade. But loved my stay and would love to come back and stay longer

We had a great stay and all staff were friendly and courteous

It’s has amazing Holliday!! Staff are very nice polite and friendly and helpful specially Mohammed chef bar , Mostapha haricha , Hmad oumast very nice service and the best Ever is Firass and zakaria best one I would love to come back with Family From Dounia Nafadi إنه يوم عطلة رائع!! الموظفون لطفاء للغاية ومهذبون وودودون ومتعاونون، وخاصةً محمد الشيف بار، ومصطفى حريشة، وحمد أوماست، خدمة رائعة للغاية وأفضل فراس وزكريا الأفضل على الإطلاق، وأود أن أعود مع العائلة من دنيا نفادي

If you are looking just for a great view this is the place, everything else not so good.

My wife and I spent 3 nights in this wonderful hotel. Nearly everything was excellent: The rooms: clean and modern with all en-suite facilities. The location: facing and next to the beach, and not too far from other shops. The food: marvellous! With a full and varied menu. Staff: friendly and helpful. The hotel was also good value for money. The only downside was that we had a heavy smoker in the bedroom next to us, so we couldn't sit outside on the balcony and appreciate any fresh sea air!