Nice but cold

All around excellent service

Gracias

All staff are very well trained to provide excellent customer service. The entire property is spotlessly clean, the gardens are very well maintained. The breakfast buffet is excellent. The restaurant menu and food choices are mouthwatering. The actual food served is delicious and cooked as ordered.

Good

Everything was clean and spotless. The staff were extremely courteous and accommodating. We had a lamp with a defective plug and a toilets that backed up, and they fixed both right away.

They have

As always, we had great service, amazing staff, and we can't wait to get back to our favorite place.

Best of the best

beds needs to be comfortable. Please

Great staff attendance

Great

Very, very good customer service, we really enjoyed our visit.

Beautiful hotel. Clean rooms

Housekeeping needs improvement, towel service, toilet paper, room cleaning, garbage emptying

Every thing about this Hotel

The Fontana Hotel has an excellent location, right next to a big shopping mall and surrounded by many restaurants and services, which makes it very convenient for visitors. The staff is friendly, helpful, and attentive, and that was a highlight of our stay. However, the hotel is definitely in need of major upgrades and better cleaning standards. We noticed pieces of lime in the hallways and empty Coca-Cola bottles near the elevator that stayed there for quite a long time without being removed. The rooms are spacious, but the A/C barely works, and the bathroom is tiny with a slippery shower floor, which can be unsafe. Also, there are very few plugs in the room, making it difficult to charge devices. The potential is there, but improvements are necessary to match the price and the otherwise great location and staff.

El personal fue muy amable, nos gustó la habitacion, el servicio, todo de maravilla

Clean room, great location

Every was, clean, organized, kind staff, excellent food