Overall Ratings & Reviews The Pavilions, Phuket

The overall villa was beautiful. The people were amazing and friendly.

Remote, but large rooms and great staff.

The staff at the resort made our short stay with them a very welcoming experience

This property was absolutely beautiful , the pictures do it no justice . The staff was so friendly and accommodating, the breakfast buffet is amazing ! Hands down the best resort I’ve been to

WOW. Wow. Wow. A 5-star rating is simply not enough. The hotel grounds are quiet, beautifully landscaped, and serene, and the care the staff pour into their guests is simply unmatched. We felt appreciated and cared for from the moment we arrived at the lobby to check in til the moment we reluctantly had to check out. CHOM, the guest relations manager, is a pleasure to communicate with and truly went above and beyond to ensure we had everything we needed for the best possible stay. And it really couldn't have been better. She even helped coordinate the retrieval of a bag I left behind on a tour the night before leaving Phuket, so that I could have it in time for my flight the next morning. She didn't have to do this, but she did. And that's what makes Chom and the whole team at The Pavillions so special. The villas are wonderful, but it's this care and attention that makes the guest experience so memorable. I wish I remembered the names of everyone on the staff we had the pleasure of interacting with so that I could celebrate them here; Ploy and Florence were always kind and responsive whenever we called the front desk, Molly & Sauw's massages, O.M.G., and everyone that came to our villa to either pick us up or deliver bottles of water, pillows, or room service was thoughtful and respectful. There isn't a day that's passed since we left that we haven't wished we were still there. No matter what vacation experience you're looking for, I can guarantee you'll find it here.

Loved the entire experience.

everyone so helpful and friendly

I loved the staff and their hospitality. The beauty of the hotel. The views and the options of dinning. Oh, and they were very thoughtful. They remembered things like, portable speaker, the bag in the closet, the adaptor for pulls and the welcoming drinks at the bar. There was nothing that we didn't like about this hotel. We plan to return and to the same villa that we stayed in this year.

A bit disappointed as the overall room condition didn't meet the standard! Some minor issues including feeling a bit dump inside the room, only acceptable cleaning condition, a bit out of dated room condition, blocked toilet (reported the issue and got it resolved quickly by the staff), etc. The hotel was also very strict re the 12:00 check out time. We arrived very late at the night so requested 12:30 check out (extended by 30 mins only) but the hotel couldn't accommodated the request. Another disappointment! For nearly £190 per night, I had expected a minimum 4 star plus standard but the overall condition of the hotel room failed far from that.

Hotel in a secluded area, rooms were dark due to the dark furniture. Shower area flooded, toilet in the main room was bot working well

I stayed as recommended for a wedding nearby, however, I'm not sure if this is the place for me. The check in process was not as smooth as I expected and I did not receive my room until 4pm (having arrived at 11am). The rooms were fine and clean. The showers and sinks kept clogging and my family had multiple rooms here and reported the same issue. The inconvenient part was having to request a car/buggy every time just to go to the lobby in order to order a grab to leave the hotel. Breakfast was okay and walkable from the room. The pool looked nice but sadly, did not get a chance to go in.

“A Perfect Blend of Luxury, Comfort, and Impeccable Service” I recently had the pleasure of staying at The Pavilions Phuket, and I can confidently say it was one of the best hospitality experiences I’ve ever had. From the moment I arrived, I was greeted with warmth and professionalism, making me feel instantly welcome. The hotel’s design strikes a perfect balance between elegance and comfort, creating an atmosphere that is both luxurious and relaxing. My room was beautifully appointed, spotlessly clean, and equipped with every modern amenity I could ask for—plush bedding, fast Wi-Fi, and a well-stocked minibar. The attention to detail, from the fresh flowers to the nightly turndown service, truly elevated the experience. The staff are the heart of The Pavilions Phuket —friendly, attentive, and always ready to assist with a smile. Whether it was arranging transportation, offering dining recommendations, or accommodating special requests, every interaction was seamless. Dining at the hotel was an absolute delight. The on-site restaurant serves a fantastic variety of dishes, each prepared to perfection. Breakfast, in particular, was a highlight—an array of fresh and delicious options that catered to every palate. Thank you for a memorable stay!

Absolutely amazing

Just brilliant

Awesome resort with really excellent service. Super nice restaurants and a wonderful pool area. Big private room that was beautifully furnished. Highly recommend a stay here if you want to spoil yourself a bit extra.

Wonderful staff, beautiful campus! We will be coming back, and we have to cross 14 time zones to get there!

Lovely place to stay. Bit more on the expensive side when it comes to Thailand. Great facilities. The 360 bar with amazing views the pool was fantastic and the food great. Just didn’t like them adding tax and other fees to the bill of your food. Never seen them do this anywhere else in Thailand. Other than that great stay.

This was one of the best stays I’ve ever had. The staff was kind and attentive, the food was delicious and was always accompanied by some of the best views of the luscious greenery that Phucket has to offer. I wild love to come back again!

Staff here is wonderful to be around they were always looking to help you with anything you may need

Amazing location and the staff set this accommodation apart, they are amazing. Beautiful rooms (choose the pool villa) and a very relaxing stay.