Good points- staff were lovely, very happy and helpful. Hotel location was great, although next time I would rather stay beach front. Rooms are lovely and clean, comfy bed. Rooftop pool area was great although water was freezing, but lovely area. Breakfast selection and presentation was lovely, and great that it is offered until 12pm. Valet parking was good.
Bad points- The room didn't have an iron- nor did reception so wasn't possible to iron clothes that had been creased in suitcase. The room didn't offer tea or coffee facilities which I found surprising. The view from the room was horrendous. The balcony was lovely although we couldn't use it as was overlooking and directly next to a derelict building that was full of pigeons that was circling. We did ask for a different room but was told not possible which was a shame, as this horrendous view meant we could not use the balcony area or even leave doors open due to the pigeons so close to us.
I am slightly confused by all of the exceptional reviews for the hotel, as I am sure there are probably many better hotels. Although perhaps more expensive.