Booked a room with a ‘fully equipped’ kitchen - it had nothing in the cupboards and reception refused to provide any kettle, cups etc as advertised so couldn’t even make a cup of tea! Left jacket in wardrobe but housekeeping didn’t hand it in and reception not helpful - wouldn’t even check with staff or room. Beds hard with 1 flat pillow Doors bang when they close all night Reception only knew ‘it’s not possible’ to anything asked of them and customer service terrible. Pool snack bar not manned - only drinks available in day is vending machines Hotel is just soul less and really nothing in the vicinity of the hotel to do - bar Portaventura. Pros - free shuttle bus, breakfast is fab as are the dining room staff, room was decent size.

Very good 👍

Breakfast okay, but somewhat limited. Overall good, but not anything special.

All good

Very nice hotel, although more like a 3*. We had the apartment for 4 adults which was quite large, although not as advertised since our room had 2 double beds, instead of the double bed a bunk bed / two single beds shown in the photos. The breakfast is decent but the coffee machines are really old, slow and unpredictable. It's coffee roulette as sometimes a perfect cup of coffee is produced, whereas sometimes it's a few drops of dishwater in the bottom of the cup. Not a problem for me personality, but worth noting there is no hot chocolate available. The food choices were varied and all tasty, although sometimes could be cold.

parking garage expensive

Nice hotel, big rooms, parking on the street is easy to get.

Very nice facility, just need USB ports for charging devices.

Not a UK standard 4 star hotel. Air con didn’t work properly, the bed for the children was a pull down sofa which was very uncomfortable. Not a great choice on the half board evening meal menu. Wouldn’t stay again

The sauna and spa was closed and No complimentary beach shuttle as promised. Very disappointed because that’s reason I originally booked otherwise it was not worth it. I would like a refund

Checkin was ok, staff is multilingual We didn’t use the paid parking as you can park outside Lift wasn’t working on our arrival, our bedroom was at the fourth floor!!! Our bedroom was flooded, it was raining very badly so we requested another one and had to go downstairs again (no lift, remember?) Change was quick In the second bedroom, the stovetop wasn’t working, the furniture and bathroom were outdated and we had only two towels for 4 guests. There was a dishwashing kit, very useful. Spa facilities are very outdated too but massage was great, the sauna wasn’t working. The lift wasn’t working again so we had to go through the service stairs to get to our bedroom. Access to the pool is 8€ for the whole stay. Breakfast at the restaurant was ok but could be better, on the second morning the microwave and the toasters weren’t working either. Pool table wasn’t working in the reading room, sliding doors of the main entrance were out of service too. The hotel is close to PortAventura, Tarragona and Salou, so very well located but deserve a full revamp and complete refurbishment. Too many things weren’t working even if the price was affordable. We always book 4-star hotels but this one was by far the most disappointing and doesn’t deserve this ranking.

Great stay but nothing to do around the area

This is good stop on the way from UK to Costa Blanca, we have stopped several times, nice and easy. Restaurant nice and staff good and local there are has plenty of bars to eat if you want something outside. Very near the motorways AP7 and A7

Spacious apartment for family of 4, with 2 twin beds and bunk bed, basic kitchen facilities, relatively modern bathroom, issues with flushing the toilet. Restaurant within hotel, good breakfast buffet.

Requested double room and in a very impolite way was told I will noy have it

It was a fine stay for a night.

The room is clean and tidy, the bed is a bit uncomfortable though, we stayed in an apartment which comes with a small kitchenette, kids sleep in the sofabed and the adult sleep in 2 single beds combined as a double bed. you do need a car if you want to stay here as it is quite far from Port Adventure.

We had a lovely time, staff really friendly, there is even a shuttle taking you into Salou a couple of times a day for free (wish we'd known that from the beginning!!!!) The town is really Spanish, no English translation on manu's etc (which we liked) made us realise that we really need to brush up on our Spanish!! :-)

bed was uncomfortable and sofa was smelly. disappointed that the restaurant /bar had less than average food for dinner but there were good restaurants nearby. the room door was damaged which made me feel unsafe.

Very close to portaventura theme park and Salou. Hotel was very clean