Heel oude hotel, slecht ervaren

Very good location, location is best part what this appartament have :)

Reception person very helpful and friendly, staff also friendly, all areas clean and tidy

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A rather old building in need of a bit of renovation but clean and tidy. Good size bath tub, 2nd floor room with balcony (paid a bit extra but worth it). Small pool on top floor, good sun terrace and beds.

The location of the hotel is Ideal. The rooms are a good size but tired and very poorly maintained. While we were there we had a leak from under the sink and the toilet bowl was not fixed to the floor. With a lot of renovation the hotel could be very good. Pleasant staff.

Staff Excellent. Location very nice. Studio apartment was basic but good value for money! Great swimming pool on the terrace.

There are some good things about these apartments, but the bad outweighs the good. The good: - they are centrally located in a lively part of town. Bus station, beaches, bars and restaurants are close. - staff are friendly and when I reported a problem with the lights in my room sorted it out immediately. - though the rooftop pool is small, it's a lovely place to settle with good views. The bad: - extremely uncomfortable, lumpy mattresses. - neither air conditioning nor a fan. - patchy cleaning: while the cleaners do the bathroom and bed, there was lots of dust on the floors - thin walls mean a lot of noise from neighbours - very visible lack of maintenance and investment. eg my first set of sheets had cigarette burn holes in them It's very dated, from the mattresses that feel like they're older than I am, through the chunky CRT TVs that you haven't been able to buy for several decades to the patched up furniture. This could be a great place, but it feels like it hasn't had any investment in decades, and boy it shows.

For the price its unbeatable

The apartment was great, the cleaning and housekeeplng was fantastic! Nothing was too much trouble the staff made our stay amazing!! This is the second time we have stayed here and are definitely coming again! You can walk to loads of places and the reception are so very helpful - they booked taxis and were just great!!!

Excellent location! The hotel could do with updating but was very clean and the staff were friendly and helpful. It was cheap and I think you get what you pay for. There is a lovely rooftop pool.puerta de la Cruz is a lovely vibrant town. We enjoyed our stay very much.

Room was dark, cold and noisy. Both external street bar noise late at night and internal plumbing noise and cleaners from early morning. Not as expected based on website photos of sunny balconies in a pedestrian square.

Central position, Free limited wifi, Very comfortable. Helpful and friendly staff.

Staff excellent and very helpful. Public areas good. Apartment needs a little updating and some TLC. Surrounding area very nice.

Had a great stay.Ideally situated for all amenities.And close to beach.

I stayed in this hotel for six nights recently. The room size was huge, I liked the kitchen at it included in oven and stove too. My only complaint is that the TV didn’t work, and it did not have a microwave oven. Other than that I would’ve given it a perfect score.It is a very good value for the price.

Friendly staff..beautiful hotel and excellent buffet.....Would stay there again.

Very close to local amenities...staff very friendly and willing to help..would seriously consider staying there again

Good choice and very good price and excellent location

Excellent central location, clean hotel and excellent staff