i was staying here for 3 nights and i regret my decision.
1. the hotel condition
when i arrived, the first floor was empty and only had abandoned shops. there's a huge stair in the middle of it, but it's closed. we have to use the lift to the 3rd floor to do the check in. the reception was dark. it's like a haunted hotel in a movie. the surrounding was great because it's close to pratunam market, bus stop, and halal food, and that's the only good thing about this hotel.
2. the room cleanliness
the room was smelly and full of cockroaches!!! the moment we were walking through the hotel alley, the smell was weird. the room was big enough, but when i opened the room, the cockroaches also greeted me right in front of the door. and it is everywhere, you can see from the video, it's the only video i can take.
there is a leak in the bathroom which makes all the towels wet and the floor slippery.
3. the receptionist & down payment
the receptionist is not giving us the customer service and hospitality attitude at all. i think she needs to work on that a little bit more. we are not disrespecting her from the moment we arrived, but she treats us like we are staying there for free.
i was requesting a new room, but she said all rooms are full. are you kidding me? i don't see anyone other than us during our stay and she said everything was full??? are we looking at a person that is not "people" *cried*
they asked for 6000thb for a deposit!!! 3000thb for one room and one night. it's a lot for a deposit and for that kind of hotel. i was staying in p**lman hotel (5 star hotel) before and they were only asking for a 200thb/room/night. doesn't make sense at all!! and until now, i'm still waiting for the refund back to my credit card.
things i would appreciate about this hotel is only their cleaning service. even though the room cleanliness is so bad, at least they helped us to clean our damaged room -,- and they apologized for the current situation since they are about to close.
yes, they are about to close completely or re-build, i don't know.
my advice is, please just book another hotel. a lot of great hotels near pratunam market like l33l4 orc1d hotel or marw1n hotel etc. indra regeant is losing their sparks and it's not the hotel that makes your stay amazing. i was staying here because my friends were staying here. she said the hotel was great...but it was 3 years ago before covid hahaha. she was also disappointed.