Overall Ratings & Reviews The Inn at Aspen

Very nice hotel. Although we didn't use the shuttle but the use of a shuttle to various areas is a convenience esp when visiting Aspen.

My room had overflow sewage from the sink. I asked to have it fixed and was told 5 minutes, they never came therefore I used the shower for temp sink use.

Everything was great.

Good facility with best amenities and transpotation to all nearby areas

The property was on dark construction and we did not know it so the hot tub and pool were closed and there was construction going on during the day. Other than that it was beautiful. Quiet restaurant was nice facility was clean no worries.

Excellent staff,decor and restaurant.

Rooms are recently renovated and perfectly appointed. Staff is great and the lobby is very inviting. The onsite barbecue restaurant is a favorite of mine from my time in Charleston, S.C. and adds a unique dining and bar experience. Loved it all.

Great

the room itself was good but the Inn was under construction & there was no pool,hot tub or convenient parking. the parking lot was a wreck during our stay. we were not told that construction was going on or i never would have stayed there. they began work at 8 am with very loud machinery right outside our window

We booked this knowing the pool and spa where under construction. What they didn't tell us was the whole place was under construction. It was actually hard to find parking among the work trucks and construction materials. That wasn't the worst part however. The whole place was a callback to the 1980s, at best. The room barely had enough light to find your way around and about half of everything in our room didn't work. The other half functioned, but it the dumbest way possible. For instance, climbing into and out of the "shower" tub, which leaked like a sieve, required a certain amount of dexterity to lift you leg up and over something about waist high. It was like someone decided to design something 1980's "cool", without any regard to functionality. Another example was there was a bidet in the door-less toilet room. It was completely nonfunctional however with all water turned off and all the spouts taped over. The normal toilet barely functioned, which was true for pretty much everything else in the room that actually worked, including the lumpy bed. We ate at the attached "BBQ" place, which had some of the worst BBQ I've ever had. Not even the sauces couldn't save the bland and dry BBQ they served. The ONLY positive is I didn't find any bed bugs. It was a low bar. We stayed next at a Super 8 motel in another town, and it was a huge step up if that says anything.

Loved everything and the front desk people are amazing

Property is under renovations and we were told when we booked. Looks like it’s going to be really nice when done.

We had a great time and enjoyed the hotel. The outside is being renovated, but the inside is finished and is nice. Our room was spacious and the bed comfortable. They have a free shuttle to go downtown. The staff was friendly and helpful. Roda and Chey were the front desk staff that went above and beyond to help us. Close to Maroon Bells and to downtown.

Staff were friendly and helpful, room was amazing, love the cedar lined details. The BBQ restaurant is delicious and the backyard is stunning!

Construction noise

Hotel was und

Free Transportation to downtown.

We didn’t know about the extensive renovations going on at this property. We booked this property for the peace and quiet of being outside the town and because it had a hot tub and pool. Hot tub and pool were closed and there were works, scaffolding, debris (and workmen) literally outside our window. We were informed that, because we booked through a third party, this is why we weren’t informed of the situation. We are still customers of the hotel, regardless of how we booked! However, I have to say that the front desk staff were wonderful and so very helpful! They must be dealing with irate customers by the hour, yet they handled everything with courtesy and friendliness. I really appreciated their help and attitude, despite the shocking state of the property. Hats off to them! Despite all this, I would have avoided booking this literal building site if I had been duly informed of the situation.

In the midst of remodeling. A giod value

The Inn is currently under construction. It is in a peaceful location. Shuttle is useful to go around the city. Our room had a poor design for shower leading to leaking water to bathroom. Also, hotel does not have its own restaurant for breakfast and there are limited options at restaurant onsite.