Awesome

Better food verity

We really enjoyed our stay at this hotel. Everything was clean and well-maintained, which made us feel comfortable right away. The staff did a great job keeping the spaces tidy and welcoming. One of the highlights was the bar—it offered a great variety of drinks, so there was something for everyone to enjoy. The restaurants were also impressive, with plenty of options and a good selection of food. It made dining convenient and enjoyable without needing to leave the property. Overall, it was a pleasant experience, and we would definitely consider staying here again.

Rooms and amenities are looking very worn out and showing their age, but everything was working and staff / food / entertainment were all excellent

The employees were so pleasant, and helpful. It looked like the property just had a fresh coat of paint, inside and out. Property, and grounds vert well kept. Beach was very nice. The beach was shallow and only went to about 6ft at the deepest part. Nice sandy beach. I thought the Buffet was really good large selection. The Mexican restaurant was very good. The steak house, Asian restaurant. Could use improvement as well as the Italian. It said in their brochure that there were venders/shops that set up every other night. There were non and no one knew it was on their brochure. That was a disappointment for me, i enjoy buying gifts for friends and family. I travel alone, so i don't leave the resorts. They had a tiny gift shop that was limited and very expensive. With all that said I had a really nice time. Thank you.

Rooms need update apart from that 1st class for location food and staff

Rooms were clean and the facility was well-maintained. Excellent and abundant food selection.

I loved it there so much that I came home and booked the same trip again in April! What a fantastic trip! The staff there are so kind, friendly and helpful !

The rooms could use a little update but everything else was great!

Amazing staff!

Wonderful property, great location to downtown Playa del Carmen, vast assortment of foods all with excellent quality. In room full size bar...staff that is quick, helpful and always smiling! Lovely evening shows!! Bravo!! Especially for the price in comparison to other properties next door. Only downfall was, we wished the ac got cooler...it said 18c (65f) but felt more like 72f Definitely will revisit!

Everything was good except there were seaweeds on the beach for the second half of our vacation.

The resort itself is nice

Good hotel, great beach, very helpful staff. A bit crowded to my liking.

We LOVED this resort. The rooms were a little older, but who cares?! They were clean and had everything we needed. The staff was amazing and the food was good! When you go to an all inclusive you shouldn't expect 5 star meals, but all the food we had was good! Great selections at the buffets and never lines at the restaurants. It was a great mix of families and spring breakers. We will definitely be back!

N/a

The property is wonderful, the only down side is that it takes over 40 minutes to get anywhere. Love RIU properties they are always very great. This was my 3 RIU i have stayed at.

This is our fifth time in Mexico, and third time in a Riu resort. It’s tough to make an extremely critical review, as it acknowledges that what you paid did not equal what you believed you were getting. I will break down my review into components. Hotel grounds: The grounds were clean, and natural areas beautiful. The kids thought that the large rodent and raccoon like animals throughout were neat. The pools were small, overcrowded, missing tiles and in a poor state of repair. Swim up bar was small and not connected to other pools. The beach was absolutely amazing and well kept. The grounds in general were overpopulated without enough common space, pools, or loungers for the number of guests. Rooms: We’re small, and run down. Paint chipped off all furniture, sink cracked, vent hanging down in shower. The doors between adjacent rooms faced each other in a small access hall. The doors slammed whenever closed and were very noisy. Food: The food was by far the worst we have ever had at a resort in Mexico. The specialty restaurants were bland, meals weren’t anything more than plated cafeteria food, and service was poor in general. The exception to poor service was the Italian restaurant, where we got good service, but still bland food. After trying each specialty restaurant, we decided to only go to the buffet, as you could see what you were getting before committing to it. Drinks: Drinks at the bar were fine, with reasonable wait times. Entertainment: This is

Great

From check-in to check-out, everything was phenomenal. The staff was very friendly, and the food was very varied. It is a very clean and welcoming hotel. I recommend it 100%