Not what we expected from photos and the price we paid. Hotel address on expedia not correct and the driver had to circle around for half an hour. The check in process was not smooth. we had to leave our luggage outside with the bell boy as were told to collect after check in. Reception was not courteous. I suspect they gave us lower quality rooms and when asked to show the premium sea front rooms which we paid for, they couldn’t comply. We were given only one key card for each room as they didn’t have enough cards. Electric kettle in one room not working. Air conditioner was loud and ineffective in the other room. Agents of different services roaming around the hotel trying to sell the services and bothering the guests. staff eager and quick to demand bakhshish even from my children. We paid for all inclusive stay but were not able to book even one single meal in the restaurants as were told they were all booked. The indoor swimming pool was closed for maintenance. Lobby and hallways too loud for people trying to sleep list goes on and on i’m afraid

The advertising and image that this hotel presents online is the opposite of what you'll find once you arrive. It's dirty, chaotic, run-down, not well maintained, and overall just a cheap crap hotel. If they advertised it as such, guests could make their own choice about whether the price is worth it. But the fact that they bait and switch guests makes this property especially egregious. Avoid this hotel!! There are many many more in Sharm that are decent and above. This one is a dump.

We stayed at Pyramisa for a week. We had two children along with our 80 year old grandmother. Upon arrival we were placed in a room at the end of the hotel near the beach. However, there were no lifts and 1000’s of stairs. It took us 15 minutes to get to reception/pool area. We had to change rooms which took hours and hours. Even then, the rooms were not so close to the reception. They also had to downgrade the room to get us closer to reception and would not refund us the difference between the family room we booked and the standard room we ended up staying in. The pool area is lovely and the beach as well. However the hotel is just very inconvenient with the lift situation. Toilets by the pool are absolutely filthy and the odour is awful. The food was ok, but was always cold. Salad bar is nice and drinks are too: Staff were also ok, quick to tend to your needs. Overall, I wouldn’t visit again. It definitely isn’t a 5 star but was ok.

Isn’t hotel , everything is dirty all room small cigarette, all The food looks not good , i need doctor not not have there

Not suitable for elderly as not wheelchair accessible.If you are beach person, Stay away of this resort.

very old hotel, rooms and building in need of renovation. there are a lot of vacationers with whom the workers do not have time to cope, the food is almost the same all the time. room cleaning is good! The hotel does not have an airport transfer (they offer a taxi that will cost $ 12 per way for one car) but in fact they charge $ 15. hot water comes intermittently. there are a lot of mosquitoes and the air conditioner does not work well. the hotel is positioned as 5 stars, but actually no more than 3 stars. I will not recommend this hotel to friends and will never go there again.

I had an all inclusive stay for 7 days. Food was excellent. Property is extensive. Facilities and entertainment for kids are good, especially the water slides. Room was adequate but dated and not cleaned very well.

Very nice hotel , good food great amenities

Friendly staff, excellent service, no animation team or activities

The staff was unfriendly ,food was the same as there is no variety between dinner or lunch,just the room was very good ,pool is nice ,the Sea was full of rocks and the animation was poor

We really had a great time ,The best hotel i saw in my life in Egypt, Thank you for the greatest animation , staff and hospitality for every thing. Good job. I will be coming soon to see you again. Inshallah.

Good place for an overnight stay before continuing up the coast. A bit far from main town, they run a shuttle bus, but you'd come here for a self-contained resort not for town amenities.

I would like to thank MR/ saad elnaggar (reservation departement) and captin mohammed almokadem (food and baverage departement) about their nice and friendly attitude and their excellent cooperative way of dealing with us.

Food was the same in almost days. The room was full of mosquitos and they do not have the electrical killer, so I went to buy one at 3 am. The bathroom is small compared with other hotels.

There was no communication with the hotel prior to check-in. They don't answer the phone, so we could not contact them to arrange picking us up from the airport with their shuttle bus. The air condition was not working properly and took a lot of time to fix it. The currency exchange machine was not working properly and we had a lot of problems with it. Food was ok but not the best compared to the price paid for the rooms. Staff was not really helping and I had to reach the hotel manager to solve problems.

This hotel is very outdated, furniture is dirty and old. Our room #522 had a/c unit that didn't work and front desk didn't care and said that it had a sliding door...without a screen door which we ended up ravish by mosquitoes 😞. Bathroom tile was dirty, room was dingy and smelly. Internet was hardly working thoughout our stay. Food buffet was plain with alot of bread and sweets. The only fruit available was cut-up oranges. Notice alot of Russian tourists screaming to the staff at the front desk constantly which turned out to be the highlight of the entertainment. Beach was nice but along walk from hotel. This hotel is definitely not a 5 star but a motel, will never stay here again ever

They didn’t honour the all inclusive reservation we have to buy our own alcohol brevegues, short in beach towels, short in coffee cups, food wasn’t that good this hotel doesn’t supposed to be 5 stars need mayor upgrade during repair and mantinace lunch time they were spraying paint on the sitting area.

This is not a 5 star hotel....avoid it by any mean...it's a scam that's guaranteed to ruin your well deserved vacation...and I reported it to the Egyptian ministry of tourism as well...the hotel charges rates that are quite close to other decent 5 star hotels "sometimes more"...but it's just pure "filth"... -A beach that you can't use...and its ridiculously far from all the rooms.. -No heated pools... -The rooms are literally disgusting with furniture that was bought probably more than 25 years ago...2 rooms...2 fridges not working...1 tv wasn't working...no hot water...and no internet...and they kept saying for 4 days...it will get fixed later today...no it will get fixed tomorrow...and so on for 4 freaking days...and when I lost it and had my reservation relocated...they sent a technician to check the internet whilst we were packing... -Apparently you can book an all inclusive booking but their all inclusive doesn't include their cheap alcohol.. -Paid an extra $600 to get a sea view room...and they simply move us to garden view rooms..?...then when I mentioned it...they dragged us to what they call "Seaside" view rooms...which barely had any view either ways...and they started going like..."we can get you closer to the sea...if you'd like..and we're happy to keep dragging you around...but the closer you are to the sea...the further your old mother will have to walk to get to the restaurant"... -Please check my google review for the full experience...

Great location. Fantastic if you enjoy snorkeling. Good food, friendly staff Good value for money.

The hotel is good but old and not renovated. The sea spot is wonderful (sharks bay). Rooms are not good. Staff is very friendly and helpful. Food is not so good. If coffee is important to you, they have no espresso, only vending machine at the bar in the hotel lobby (reception area). Not a 5 stars hotel.