Very nice. Perfect location to walk everywhere. Would definitely stay thereagain

We wa

It was well situated, so close to the city that we could easily walk to different restaurants, car rental, excursions and sights to visit. It cost 5 euros per day to park our car in the hotel’s parking lot that was operated with a closed door so no risk of vandalism. You could also come and go all day. The pool and area was really cleaned and well maintained. The staff were all friendly and helpful. I like that they had a bowl at the entrance full of complimentary apples every day. The only negative think I could say was the mattress in our suite with the king size bed. It was not think enough so I could feel the springs on one side. I asked to change the mattress or put a mattress topper but they couldn’t help. We are breakfast there every morning and it was just perfect to start our day with a lot of variety from hot to cold. We ate lunch just once at the hotel and it was good, but the rest of the time ate elsewhere since we had a lot of variety. The dinner they were serving was buffet style and opened only at 7pm which was too late for us.

They were very clean and I liked all the amenities they provided.

Basic hotel, room was getting worn, very basic amenities.

A pleasant hotel, clean, with a few amenities to make use and a very friendly and helpful staff. Its location is great, just under 10 minutes from the airport and only about 15mins walk to Ponta Delgada Marginal city centre. Overhaul highly recommend and would stay again if I ever visited again Ponta Delgada.

I stayed at the Vila Nova with my elderly parents. What impressed me most was the front desk workers, from the morning staff to the afternoon and night shift. When I checked in the girls noticed my mother was in a wheelchair and changed me to a room that better assists her and a balcony! I wasn't even going ask. Thank you. Breakfast is very filling, rooms were big and quiet, location is great, close to the airport and walking distance to the centre or botanical gardens. I booked hete as it had the best price to meet my needs. A tour bus stop is 1.5 streets away. Very safe, I will only book here my next Ponta Delgada trip

Great affordable spot close to city center. Room was nice and quiet! I would highly recommend to anyone traveling to Ponta Delgada

The staff made me feel very welvome and were attentive to any question I had.

Excellent location. Staff was very helpful. Rooms very clean. Breakfast was good not the greatest for the value.

loved the hotel, the second time we have stayed there, wished the bed and chair were betther very low beds and lumpy

I had an excellent stay at MS Vila Nova. The hotel is clean, well maintained, quiet, and very comfortable. The room was spacious, the bed very comfortable, and the bathroom spotless. Everything felt organised and easy, which made the stay stress-free. The facilities are solid and deliver great value. What truly stands out, however, is the level of service, particularly from Raquel at reception. She operates at an exceptionally high customer service standard. From the first interaction, she was calm, professional, attentive, and genuinely welcoming. Her communication is clear and reassuring, and she has a natural ability to make guests feel comfortable and valued. It is evident that Raquel knows her role inside out. She works with confidence, efficiency, and precision, while maintaining a warm and approachable manner. She anticipates needs, handles requests smoothly, and ensures everything runs seamlessly. Her presence alone elevates the entire guest experience. Check-in was quick and efficient, and the overall stay exceeded expectations. The hotel is excellent, but Raquel’s professionalism is what makes it truly memorable. I would highly recommend this hotel and will definitely return.

The bartender Brim was fantastic, very helpful and attentive. He also knew a lot about the surrounding area

Easy parking

Wish we had Kleenex tissues in room. Room and breakfast were great. Area was quiet. Thankyou

Just ok, but they needed to update on lot of Things for example, They didn't have a coffee pot a little fridge. The breakfast was not really the greatest.

Clean and comfortable room in a good location. Nice pillows and linens. The thin spring-style mattresses in the twin room seem due to be updated. The hotel itself was very quiet for a Saturday night however a building or car alarm in a nearby street sounded all night long. Odd that police or security could not have put an end to it for the benefit of guests in this hotel, the nearby hotel and really the entire neighbourhood.

Super clean. Comfy beds. Great location downtown. Excellent service.

We prepaid and received a confirmation email for an ocean view balcony room for 3 nights. The hotel over booked and refused to honor our reservation.

Liked this property because it was close to everything.the staff was very helpful.food was good . The swimming pool we enjoyed. Would stay and recommend it .