Overall Ratings & Reviews Savoy Westend Hotel

Great place

Great hotel, good location. Clean. Very friendly staff.

Staff was very nice and property was beautiful!

Beautiful place with very friendly staff. Despite language barriers, their smiles made us feel so welcome and comfortable. We had a lovely time and I would recommend staying here. A good walk into town but great to be in such a quiet and peaceful area.

Great place, good food and friendly staff. Spa was very nice. Location is a bit isolated, but if you are going for the Spa that is not an issue!

Good

Great value

Top notch service all around! We came after 10pm and they still served us excellent food.

we stayed on the main building tbe decoration in the room it feels a little tired,food was ok not a lot options unless you take the meal plan

The most beautiful and amazing boutique hotel. Well located, impeccable clean, service top quality. People over the top and very friendly and knowledgeable I just love it

Quiet. Pleasant staff. Close to main attractions.

Natur

Hotel Savoy is clean, and all staff are amazingly friendly

Do not do this to yourself! This place is outdated, weird, and uncomfortable. Here is what we did not like: - You can only pay in cash, they are under some sanctions, or mafia or whatever, but they are quite aggressive at the end that you need to pay cash - Rooms are spacious and clean but need major update - sinks are cracked, beds uncomfortable - SPA is very outdated, feels more like hospital, got an overpriced massage that was weird, creepy and in not so clean and comfortable environment - Hotel is kind of dark everywhere, evenings feels really uncomfortable, there is nobody around, not lively at all - Overall, if you want to enjoy Karlovy Vary and be in a nice hotel, have decent SPA experience, and feel like you enjoyed your time there, this is absolutely not the hotel to go!

My experience at this hotel was bad. To start with: 1. Hotel credit card machine was not working. So everything had to be paid with cash. Who would expect to be walking around with 15,000 - 20,000 kronor in cash?? Going to city center and getting the cash cost us an extra $85 in transaction fees and poor conversion rates. 2. Being a small town and boutique hotel, very few people speak English. We made an appointment and went to the spa at the time. It was our first experience in a "salt cave". Nobody to tell us what to do. We lost about 10 minutes in this experience, but had to pay full price. Same thing with the mineral bath. Lost few minutes because there was nobody to guide us, but had to pay full price. Finally at check out time, we were told that their credit card system is not working for a month!!!. If that was the case, the hotel should have informed the guests in ADVANCE so that we would have made alternate arrangements. As for the hotel itself, it is a very nice property and enjoyable if the hotel can do a better job.

The hotel is beautiful and the staff were very nice !we enjoyed the spa and the room, but We had one problem in the room The AC wasn’t working and they sent us somebody to fix it but he couldn’t. When we ask for another room the lady said it was full and her solution to the AC problem was to open the window. We were very disappointed and couldn’t sleep because of the noise outside. Beautiful hotel but no AC.

While this property is beautiful they certainly made my daughter feel unwelcome at the spa area. The restaurant & front desk was lovely.

Spa needs an update . Staff was ok .spa schedule was complicated with spotty hours . Hotel staff was excellent . Breakfast buffet was outstanding .

Ideal accommodation for a wonderful city

Central