Very Disappointing Experience – Not Worth the Money Unfortunately, our stay was a very disappointing experience. The hotel was not clean, and the overall condition of the property was much worse than we expected. The lobby looked very old and poorly maintained, and the furniture was old and dirty. The hotel only had one elevator, and it stopped working during our stay, which was extremely inconvenient. Another thing we found very unpleasant was that the sink was located outside the bathroom, which was not practical or comfortable at all. Considering the amount of money we paid, we expected a much higher standard of cleanliness, maintenance, and overall quality. Unfortunately, the hotel did not meet our expectations in any way. Overall, we were very dissatisfied with our stay and would not recommend this hotel to others

Staff were not welcoming or friendly, very rude.

Sûrement victime de leur succès, il y avait de longues lignes d’attentes pour le déjeuner les 2 matins où nous y étions. Les chambres étaient très propres, ce n’était pas notre premier séjour dans cet établissement et nous y retournerons sûrement. S.L.

Hotel propre et personnel agréable. Les heures du déjeuner sont trop concentrées ce qui fait qu'il y a une file pour entrer dans la minuscule salle à manger. Il manque de fruits au buffet.

Rooms were good. No safe in the room. Had to pay for parking onsite (did not see that posted when booking). Trued to get into breakfast but the lines were too long and the seating was very small and crowded.

Great location. Close to everything!

Beds were comfortable! Breakfast wasn't great and line was long. Good location to the falls for the price.

Great staff

The room was cleaned and perfect

Room was fine , but they have one elevator for the entire 200 hundred plus rooms. Good luck getting breakfast the line was half way down the hall from the little breakfast room.

The breakfast

Close to restaurants and access to the falls

Cleaning room , the breakfast

We only stayed one night as a stopover on our trip so we didn’t have much use for many amenities. The room was clean and comfortable and the hotel location is convenient and walkable to many sites.

It was a very cramped room for a family of 4. The outdoor pool and indoor pool were great. This hotel is close to the Falls and Clifton hills.

Would not go here again. This place needs a good cleaning. Shower walls need a good scrubbing. Looks like mold, could be dirt. Same for the pool. Needs repair work and a good scrubbing. Just because it’s filled with chlorine doesn’t mean it’s clean. Won’t go back here again.

yes

Clean. But needs an upgrade. The staff was great.

Helpful staff but as a hotel they can improve their breakfast arrangement and customer service there. It’s at a nice location.

Everything is good I recommend this hotel to anyone that wants to stay in Niagara Falls!! Perfect location and great price!!