Overall Ratings & Reviews The Highland Dallas, Curio Collection by Hilton

We had not stayed at the Highland for a number of years - the renovation is spot on! Staff outstanding - walking distant to SMU!

Loved our stay, great get away for the weekend

This was a trip to visit family in the area. We have been staying at this hotel for years and have always been very happy The rooms and hotel have all been remodeled since our last visit and we were very happy with how beautiful it looked. The staff there is very friendly and welcoming also.

Nice fresh clean hotel with great restaurant and a very fair rate

It was just okay. Our room seemed old. It had an old bathtub that you had to stand in to shower. I only booked here because I read that it had been renovated! Also, the view was not great at all.

Room was great, very clean and the bed comfortable as well. Unfortunately during my stay one of the gentleman at the front desk was very rude and made my stay more difficult than necessary. Was delayed Friday evening due to weather and didn’t arrive until Saturday morning. Was told that since I was early to check-in that my room was not ready yet. Despite technically being a day late to my booking. I reiterated that my booking was actually for the previous day and was still told the same thing. So either he was too lazy to look up an open room from the previous night or the hotel double booked my room. I have a whole list of other interactions between us and not enough characters to explain it all out. Long story short, this gentleman was extremely unhelpful during the whole process and is the reason my rating is not a full 5 stars.

They did a fantastic job with the recent renovation. Rooms were beautifully appointed and very clean. Staff was friendly and responsive. Great location near SMU/Park Cities.

Though a short stay, we enjoyed our time at the Highland.

Great staff and comfy rooms!

I hate the new decor; it’s tacky and inconsistent. The worst thing is no coffee pots in rooms. The valet parking is way too expensive, and staff is blasé. Why take a beautiful classy hotel and make it ugly?

I left a watch in my room and they didn’t turn it back

Ideal for a visit to SMU campus - very walkable to campus. Hotel is ok - first impression is good - newly remodeled lobby area. Beyond that the halls smelled - dirty, carpet was filthy & outdated. Room was decent & worked for our short visit.

The room was nice but the construction in the lobby and around the elevators made moving around cumbersome. They should have offered discounts, you should not have to ask if their construction infringes on your ability to move around the property

The hotel is undergoing a major renovation of which we were not aware of. The lobby was loud, dirty and inconvenient. There was only one elevator working which multiple times had so many construction workers that we had to wait for the next or even multiple elevator’s. The fire alarm went off several times leaving us uncomfortable not knowing if there was an issue or if was a side effect of the work being done. We paid full price to stay there and had we known about the situation there, we would have booked elsewhere.

Two issues there was a significant renovation going on which impacted our stay with noise etc. This should have been disclosed. Second the people working the front desk was rude not knowledgeable and very unfriendly.

Super cute and clean rooms! Extremely friendly front desk staff. Hallway windows kinda dirty.. and maintenance in lobby. But still great stay! Would definitely return.

Poor service and WiFi connection

They are updating the hotel so there is tremendous interior construction happening on the floors - my room was completed but I heard drilling on the floor above me. No coffee pots in the room and do not plan to provide them.

Under renovations so bar was closed. Restaurant was closed. Morning snacks were not enough. Wish they would have told me. Made my trip very difficult.

Had no idea the hotel was under construction, we would not have booked our stay if we knew that. All dining areas were closed so they only offered room service if you wanted to dine at the hotel. The lobby had walls boarded up with construction happening on the other side. You could hear hammering during the day in our room. One of the two elevators was completely covered in cardboard and what appeared to be duct tape, we were terrified to step onto it as well as other guests we witnessed not wanting to get on that elevator. We spoke with other guests and they agreed they wouldnt have booked if they knew the hotel was in these conditions. Construction makes sense.. the hotel seems pretty run down and in need of updating. The furniture to the walls were pretty banged up, bathroom surfaces stained yellow. My other complaint is that Valet is the only option for parking. I may have misread but I thought valet was AN option but it’s the ONLY option, costing an extra $44 a night, that’s steep for the quality of stay we had. Speaking of valet, the drivers were nice. They were the only employees who spoke to us during the stay, every time we walked by the front desk not ever a hi, good morning, good evening. The only saving grace was the location.