Overall Ratings & Reviews Novotel Hong Kong Citygate

Bad experience staff threw away the food I put on the table, we prepared to bring food because it was difficult to find halal food. There was an apology even though initially the staff refused to admit throwing away food Then there was an apology from the manager but yes the food served at breakfast was still mixed with pork..not recommended considering the big name of Novotel

This hotel is located at the end of Hong Kong near the airport. If you want to go to Disneyland. Ngongping. Macau, it's suitable to stay here. It's integrated with the mall so it's easy to find food and shop here. The hotel is clean and comfortable.

Nice hotel! Connected with the mall, near to ngong ping and easy to access

The hotel staff was friendly and I was given an early check in. I don't know about food because we didn't eat at the hotel because we had to go to the airport early in the morning.

Hotel location is top. Walking distance to ngong ping cable car. Also located near with MTR, easy to go to Disneyland and city. It also connected to Outlet Mall, good products with reasonable price. Highly recommended for those who want to visit Disneyland and Ngong Ping.

Near to HKIA and easy to get lunch and dinner.

Close to Hong Kong airport & Disneyland. There is a free shuttle bus from & to the airport every 30 minutes. Connected to City Gate which has many branded goods outlets, MTR, bus station. Rooms are spacious & clean. Cleaned every day & provided plenty of drinking water. We feel happy & comfortable staying here. Get affordable prices from Traveloka.

The room is spacious and has a nice view. The staff are friendly and very helpful. The food is delicious and has many choices. We can access the lounge and enjoy snacks and a good view from the lounge

Kamar nyaman, lokasi dekat bandara, akses mudah ke mall.

Very wonderful to stay in this hotel, I will stay again if I go to hongkong.

The hotel location is very good connected to Citygate Outlet. The staff is helpful and the rooms are clean.

Lokasinya bsrdampingan dengan shopping mall yang luas, tinggal beberapa langkah saja dan sampai kaki capek mengelilingi Mal, toko-toko branded lengkap semua, mantap👍👏👋.

เดินทางเข้าเมืองสะดวกด้วยMRT แต่ควรเลี่ยงเวลาเร่งด่วนเนื่องจากรถจะแน่นมาก แต่เราขึ้นและลงรถต้นสาย-ปลายสายเลยไม่มีปัญหาเรื่องที่นั่ง

Great location near outlet, airport and hk disneyland.

I like the hotel, clean and comfy, especially the executive lounge, the staff Junko very helpful and kind to guest. Overall will visit again.

บริการดี ต้อนรับคนไทยอย่างดี มีบริการรับฝากกระเป๋า มีบริการ shuttle bus ไป-กลับ สนามบิน ไม่ต้องเป็นห่วงเรื่องการเดินทาง เข้าเมืองสะดวก ห้องสะอาด วิวสวย กว้าง แบ่งเป็นสัดส่วนการใช้งานอย่างเป็นระเบียบ

ดีมาก ที่พักเดินทางสะดวกมาก ใกล้แหล่งช๊อปปิ้ง เดินเข้าห้างซิตี้เกตได้เลย ใกล้กระเช้านองปิง เดินไปไม่ไกลผ่านห้างก็ถึงเลย ประทับใจในความสะอาดมากก ตอนไปนอนที่นี่วันชาติจีน ราคาอัพสูงถึงคืนละ12,000บาท ราคาปกติไม่น่าถึง คุ้มค่ะ ถ้ามีโอกาสจะไปพักที่นี่อีก

I stay only for 1 night when transit in Hongkong. This hotel provide free shuttle bus every 20 mins from airport to the hotel and vice versa. Check in process was fast and the receptionist was very friendly. Hotel room is a little old but clean and comfortable. The bathroom has a bathtub too. The hotel is connected to Citygate mall which has a lot of stores and restaurant. Overall nice stay, very recommended.

The receptionist is kind and accommodating.

The hotel is clean and the check-in process is fast.