We had an issue with a leak in the bathroom. The manager and staff quickly resolved the issue. They moved us to another room with little fuss.

The hotel has a modern decor that suggests a recent remodeling but to my disappointment my room had an outdated and weak AC that does NOT have a digital display to control the temp and speed only a dial with red/blue colors. The room also had a funky smell to it either from the OLD AC unit or something else. The AC really seems out of place from the modern style of the room. I stayed at a Quality Inn previous to this and the hotel had older style but their AC was modern and powerful.

Clean, spacious and modern rooms. Breakfast was good, with the surprise of a fun pancake maker.

everything was great!

It’s very clean and convenient. Close to universities. The staffs are very helpful and nice. Only complaint is that the air conditioner was a little too loud at night, but maybe it’s just because we are light sleepers. Overall, we are very satisfied with our stay.

Great

Bad

Clean, beautiful room and a wonderful buffet breakfast.

Nice clean facility close to all amenities.

The room was updated and very clean. The staff was very helpful. Breakfast was good!

Room was clean and modern, great breakfast. Overall, we enjoyed our stay.

Missed it!

The staff was amazing. Very friendly and nice.

The Staff was very friendly and helpful

If I was to stay in Kitchener this is the place where I would go. Thank you staff for being great to me and my family

Top Level treatment and service from Aastha - she helped me with some time critical and time sensitive printing! Thank you :)

Na

Nice and convenient location for the Waterloo and Kitchener area.

Good

The staff were amazing and accommodated all of our needs, had an amazing time and a large variety breakfast. Will definitely book again!