Great service and very clean

Excellent service, amazing staff members in all areas. Place was very quiet and safe at all times. Among the staff members Alexander was the best going above and beyond service.

El personal es súper amable!! Las habitaciones son grandes y en general el hotel es hermoso! Es la segunda vez que me hospedo aquí y lo volvería a hacer!

Staff persons ( SARAI & CYNTHIA) at the front desk were very courteous and even surpassed the customer service standards of this beautiful hotel at the heart of downtown Mexico City. This is my # 1 hotel for years!

Very friendly staff

Great location

Amazing and beautiful hotel in Down town w breathtaking dome and amazing roof top

Siempre es un placer hospedarnos con ustedes. Gracias por todas sus atenciones y por el gran servicio que nos dan. Con balcón Frente al zócalo durante el Mundial fue toda una gran experiencia!

Staff is super friendly and helpful. The property is beautiful. The onsite restaurants were great . Will definitely visit again

The room was very clean, staff were very polite and very useful in giving you directions to places.

Everything was great. Because of the World Cup streets were closed and we had to walk a block with luggage to get to the hotel, after getting dropped off with the taxi. Not the hotels fault just a little inconvenient for getting picked up or dropped off from the hotel.

Great locations, service desk awesome!!

Incredible hotel and wonderful staff!

Everything was a great experience, I mean everything. Every time I travel to Mexico City I will stay there. Thank you all!!

There is no amount of praise high enough for me to give the hotel staff; truly, one of my best hotel experiences. The staff was so lovely and helpful; the hotel is absolutely gorgeous, and the location could not be better. The room was always clean and well-maintained. The water pressure was fantastic, the amenities were spectacular, and the upstairs terrace restaurant and view were beyond words. Highly recommend booking your next stay here.

Beautiful historic hotel with a beautiful view and central location. The people were nice and felt welcomed. Definitely staying there again.

Muy complicada la entrada al hotel la Policia cerro las called y no collaboration para que un taxi llegue hasta el hotel

The Grand Hotel México City is an amazing place to stay. You just need to look up while inside and you will be wowed by the glass stained ceiling. Restaurant La Terraza offers an amazing view of the Zócalo and the good is delicious!

Beautiful hotel that is special!

Iconic hotel!!! Do not miss out on the brunch at their rooftop restaurant with the Zocalo view