Overall Ratings & Reviews Hilton Garden Inn Yakima Downtown

The ac was on when I arrived with my two teenagers, one on crutches. I had to be at an event so once I got my kids settled, I walked over to my event. Once I got back, it was time for bed and when I tried to turn down the ac, it would not respond. There was no way I was going to try to get a new room that late. I was absolutely freezing and had to put extra clothes on and blankets to get some sleep. Very discouraging for the money I spent.

Always a great place

Everything was wonderful it’s just the room had an old cigarette smoke smell like it’s time to reaper and clean drapes

The front desk ladies were very professional and nice

They need to have a better system about the breakfast of knowing who pays beforehand and who doesn’t instead of being treated like someone wasn’t or didn’t pay when in actually reality it was paid for when hotel was booked !

booked my room with breakfast but later told it was not included

The staff seemed irritated from the moment we arrived I was surprised to learn a 15$ per night parking fee to park our rental car. It seemed excessive. We went up to our room and our keys were not activated,, so we had to go back down... The alarm clock went off at 930pm, so we just unplugged it, then it still went off at 530AM!!!!! on the battery power... suggesting the maids check this Over all i was not impressed and won't stay here again. Many other options in this price range

Love the service and hospitality. Did not like that I was there for business and the Wi-Fi was not working the entire trip. Very inconvenient and challenging for my work event that needed to present at.

clean and convenient, thank you

Hilton quality shown at the Yakima location. Extra clean. Friendly folks. Wonderful buffet breakfast. Secure parking in the garage.

Room was amazing, front desk was unhelpful.

Clean

Clean

Very nice hotel and great location. The only thing I didn't like was the music in the hallways. I could hear it in my room.

Room smelled like mold around the fridge. Staff couldn’t move me because the hotel was full, so we kept the window open for 2 days.

Parking is very tight and minimal. That’s about the only thing I can complain about. Everything else is amazing

Love this place!

We stay here every time we go to Yakima…

The staff who checked us in was not welcoming. She did not smile or say hello or thank you. We had to initiate check in. The homeless was loitering in the parking area and front entrance. With no to tell them to go away. The one at the front entrance had feces all over his backside while his pants were down.

Good hotel for families and clean!