Overall Ratings & Reviews Banyan Tree Lijiang

The property is aged and the front light did not work most of the time so we need to walk in the dark at night, which is quiet dangerous. The dining options were very limited so there is nothing to eat at night besides the Chinese restaurant. The TV had very limited foreign channels, which is very disappointing for an international brand. Of course if they are only catering to Mainland Chinese tourists then it would be fine. Overall a bit disappointed with the hotel brand.

Beautiful property, iconic park and amazing staff. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Lijiang.

Good service

This hotel is the highlight of our short stay in Lijiang. The hotel itself is a form of art in landscaping and architecture. A quiet, exquisite, and relaxing oasis just five mins walk away from the Suhe Old Town. The whole staff team is so kind and helpful. Our family of four (incl. elderly parents) enjoyed the wonderful food options, spa, and various hotel activities here. If I ever come back to Lijiang, I will def still stay here.

Our trip to Yunnan wouldn‘t have been made pefect without the stay in Banyan Tree Lijiang. The credit must go to the staff, Elin. Elin is always courteous and responsive. She has been very helpful all the time. She is also very caring and always checks with us to see if we have any need. We stayed there for a couple of nights and then went to other places of Yunnan. On the very last day of our trip, we went back to stay there. Elin went out her way to prepare a better villa for us. Even though she wasn’t on roster on the day we were there, she made sure that other staff were aware of what to do. When compared to other 5 star hotels (including other countries), this is the best customer service we have ever come across. Elin‘s service has made Banjan Tree Lijang stand out.

I had a most restful time and was so pampered by the attentive and helpful staff. The house-keeping team ensured that I lacked nothing and anticipated my needs, the servers at breakfast, particularly Fancy Yuen, remembers how I liked my coffee and makes it each day for me.

condition of the property is excellent with great views. It is a taxi ride to most places but I enjoyed it there.

Good location, fine views, but the hotel is in need of considerable renovation. It is not the marvelous place it used to be.

Banyan tree Lijiang is a lovely resort close to Shuhe old town. The architecture of the resort has an ancient look with Jade dragon snow mountain as their backdrop. Convenient location to visit Lijiang’s attraction. After a day’s touring around, you can soak in their soothing spa to iron away the aching muscles. Me and my daughter had a lovely time staying there.

The condition of the hotel is very worn out. Cleanliness is below satisfactory.

Perdent stay in idyllic setting. Great villas and very good staff.

excellent place to escape the mundane world for romance, relaxation and inner peace. a gem next to the historical old town, easy access to the snow mountain, and excellent service and amenities. but food quality can be improved, don't have a good wine collections or cocktails.

Great hotel, location and service. We really enjoyed our stay!

Beautiful place and great hotel - perfect getawat location for blue skys, clear aire and culture

Definitely up to banyan tree standards. Expensive but worth the splurge.

This is the best high end hotel I've ever stayed at. It's beautiful and makes you feel really special. The in-room dining BBQ is very fun. The only downsides are that the staff don't speak English very well, and that the hotel tours and treks are 3 times the price of what you'd get if you just negotiated with a local driver.

The best part of the stay was waking up to the view of beautiful Jade Dragon Snow Mountain - virtually at the foot of the bed. I believe that all the suites in the hotel have this view.

hotel was very well maintained, in a spacious area with a spectacular view of the mountain. the room was very clean and spacious. the hotel staff was courteous but helpful. however, the bar hostess did not speak much english so it was a bit difficult to communicate. location is very far from city center so it's a hassle going in and out of the hotel to the city center. otherwise, a great place to find tranquility in an already tranquil city.

Lovely hotel in beautiful surroundings. Great spa with excellent messages. Friendly and most helpful staff. Distance to the rooms could be on the long side, it is a big resort. Highly recommended.

The best hotel with nicest service i have ever been to! It may be a little bit different if you cant speak chinese, as some of the personal cant speak that good english! But for me the stay was perfect! Dont take the normal room, go for a villa! The night was just beautiful. You can open up your bedroom, looking over your pool... The clouds, the plants, everything is moving. Plus you have a nice stereo system and i had an amazing cd in it! Try it, you wont regret!