The staff was friendly, helpful, and efficient. The room was spacious and comfortable and includes a balcony with a nice view over the city and the sea. There is a nice pool. One of the 3 lifts was under maintenance, and at some times you had to queue for using one of the 2 others. Close to the hotel are a few bars organizing cabaret shows every evening with a lot of music. From the room we could hear the music, but it wasn't really problematic and I could sleep normally.

Bad location around the hotel, food not the best.

check in a little late I encountered a problem with checking in the wrong room. A room that has already been occupied But the staff managed to correct the new room number later.

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The place is easy to find, quiet, clean room, high floor room, room 1502, very good.

Good service staff, clean rooms There are complete facilities.

The office is very well maintained, the room is clean, the bed is soft, the accommodation is clean.

The hotel provides very good service. There is a room upgrade as well.

New and beautiful room Lovely staff Excellent service

nice hotel, good location. Room is clean and with balcony. breakfast are good, a lot of meals, continental, Asian and Indian. but never Thai food. pool are nice, busy with kids. hope next holiday will back again. I love with one of the lady (Thoy) cleaning my room and she is so nice and friendly.

The staff are very friendly, the hotel is nice and the breakfast is with a large variety of food. Want to go to shopping, to patong beach or find food very close, just walk. Very recommended.

Not bad, clean room, strategic location and superb services 👍

Like a variety of restaurants and food, just enough for customers to stay.

I have a good and pleasant experience..the hotel was superb. And the location is good very convenience to walk around and do your shopping. They serve Halal breakfast and the food was nice. Its recommended to the muslim. Room are spaces, we stay at the Royal wing room.

Nice location 3min walk to Patong walking street and 10min walk to Patong beach. Clean room. Wide variety of breakfast but have no bacon😂. Many choices for bread. So so swimming pool.

Pros : Clean, spacious room, spacious bathroom. Breakfasts was ok, not bad. Cons : They charge THB 400 / kid / day. It is kind of scam for me. Not informed before and you were forced to pay when you checked in. They said you only book for two adulta and no kid. Please tell me where the h*** is the menu in the apps to mentions a kid when you book a hotel ? My kid is 5 yo and this is the first time in my experience travelling around the regions where the hotel charged a kid who share a bed with their parents (no extra bed). Please take these issues seriously.

Good food, good service, good food (Thai, Western, Indian, Halal). The rest are foreign.

We are booking the deluxe Royal wing but reception said upgrade us to superior Royal wing , the thing is superior royal wing is big, but is old decoration design, washroom is smelly, mattress is terrible!

Love this hotel so much. Room is big and clean. Location is superb as it is close to many attractive areas such as patong beach and bangla road. Jungceylon mall is in walking distance. Swimming pool is wonderful. I will definitely come back again.

Good service, good staff, good breakfast, okay Rooms are ok. Clean. Maid is good. Good morning greetings. Lovely. Recommended.