Clean room and Pool

Staff very friendly. We had trouble with the A/C and they moved us ASAP! No problem!!

AC is good. Breakfast could be better.

Excellent location. Clean room. Nice pool.

Cleaning staff excellent. No restuarant. Pay extra for breakfast. Marie behind counter very nice. Extra helpful Ireland in office. People at check in do not speak english. Prices shown on

Room was clean and spacious. Not made up regularly, toilet was iffy. No response to request to replace burned out lightbulb. Breakfast was mediocre but several great restaurants nearby. Air conditioning was excellent. Location is 100%. Decent value for money.

We enjoyed the stay nice rooms everything was walking distance. Clean room staff was great. The seafood restaurant on the corner was delicious. And the taco stands at night.

nice place. People were great. I would stay there again.

Kitchen was outside which was nice.

Great cooking utensils clean room great air conditioning great pool free danish coffee and water.

I will not recommend this property to anyone at this price. Any hotel can do better than them. They have faulty air conditioning in the room. There’s nothing that you can contact reception. There’s no form if you want to get in touch with them you have to come down and talk to them, which is kind of ridiculous at this price plus the air conditioners work extremely slow, which is very very annoying and the reception says oh this is for every room. It’s like that. Don’t worry it will cold in sometime. I said it’s very warm and humid out here.

Excelente

Room was clean, hotel was nice. The hospitality was amazing. Nice area with lots of stores and food around.

The buffet wasn’t very “buffet” The rooms for two were very nice and spacious! The pool water temperature was warm! The stafff was really really nice and that made it a great experience over all! The location was perfect, the beach is at a walking distance so is the shopping center Will definitely come back!!

Room was very clean but noisy. The staff were willing to change my position in the hotel at mo extra charge, but as I turned out I stayed where I was and got used to the noise from the road. The pool was clean and looks just like in the photos - lots of room for everyone to swim. I had the hearty breakfast a few times during my stay and it was full of tropical fruit to start - delicious.

Looks awful from the outside but comes alive inside. Old and dated but spotless. The cleaning staff were tremendous. We had a "suite' really a large room and bright with a closet size 2 burner kitchenette. Unfortunately we were on an outer facing wall so a lot of noise from the main drag. The hotel seems to have a bit of a cult following. It's that pool. Heated, big and conducive to meeting new people and socializing. Everyone we ended up hanging out with was a repeat customer (one for 5 years in a row) or has already booked for next year as we have (inside facing). Tons of good food outlets around. Check out O Croissant, 4 blocks up Niza for great French pastries. You could also walk 8 blocks up Niza, turn right at the main road and you've got Costco and La Comer, an incredible supermarket or go along the main drag about 4 blocks to the Caracol Mall for Soriana's for food and supplies. Don't forget to tip the baggers 5 pesos. They are unpaid seniors. Situated in Versalles a more residential area they say that shuts down at 9:00 while the Romantic Zone is just starting up. Internet was an issue. A lot of us had to gather in the lobby or around the pool to get access. We left 3 days before the recent chaos but at this time still planning on returning for a month next year.

The beds were extremely hard, the shower had almost no presure and just dribbled out water. The breakfast food was terrible. The room smelled like the chloride pool outside. There was also an unusual circumstance in Puerto Vallarta. An uprising by the Cartel had started fires throughout the city. All citizens and tourists were ordered to "Shelter in Place". All restaurants and stores locked down there doors all day. There was no food anywhere. Despite having food at the Vallartasol hotel, the wait staff refused to prepare meals for anyone, leaving alot of guests hungry with no options. They eventually agreed to allow guests to cook their own food, but charged us full price. We were then required to wash our own dishes while the wait staff (who was still actually there) hovered over and agrily watched the hotel patrons. It was a pathetic and embarrassing display of customer service. I will never go there again.

Room very clean. The staff were great. Perfect location. Easy access to buses etc. Would have helped if reception staff spoke a little english.

The room was clean The grounds were lovely Great location Friendly staff

The room with the kitchenette was awesome. Staff was exceptional. Price was good. Free coffee and pastry in the morning. Pool was great. Walking distance to the beach, great bars and restaurants. I highly recommend the Tipsy Squirrel and Freddy's Seafood restaurant. Would definitely stay here again. Away from the heavy tourist areas.