Overall Ratings & Reviews Casa Inn Business Hotel Celaya

Everything ok

Good for travelers

Newly renovated staff super friendly - very helpful

I would say the hotel was average.

Room was according my expectations. The shower floor was slippery and there wasn’t any handle to prevent a fall. Dangerous for seniors.

Room phones didn't get fixed after having reminded front desk twice, had to get down to lobby multiple times unnecessarily. Please do not use laundry service, it overly priced and its very poorly designed to understand the format ,which would never be explained when picking up laundry

Todo limpio y cómodo. Callado.

It was safe and clean

Safety boxes, por all rooms and coffee kit available

👍

Excellent staff

Clean, friendly staff. Convenient location.

It does not worth it to select the breakfast option. Hotel is regular. Not bad but nothing special. Room service is slow.

Great hotel, not my first time here in this hotel love it that’s why chose it for the comfort and clean rooms great service and great personnel

Amazing place!

Personnel was really nice but there were several issues during our visit. The housekeeper didn’t do a good job, there were towels missing 1 time. Carpet wasn’t cleaned, we saw same dirt/debris forba couple days on same spots (we stayed 15 days) I don’t know if when you stay for a longer time they don’t clean it daily. Same thing with shower, never washed. I reserved Jacuzzi 2 times and they must’ve started it right before I went in, water so cold. No TV guide, I called maintenance and they didn’t know the channel listing either. The best thing while staying there was the breakfasts (included during our stay)

I stayed at Casa Inn Celaya to visit family over the weekend. I was pleased with the cleanliness, and protective health measures in place during the Covid-19 pandemic. Handsanitizer was readily available, as were shoe mats to wipe the soles of our feet, and face masks were required. The hotel is across the street from a city park, and mini-mall with stores offering various necessities. The staff were friendly and professional. I will stay there again.

Was there for a family reunion in Celaya love this hotel my 3rd stay there

It was clean and staff helpfull.

Best hotel experience. The staff was so accommodating! They went above and beyond to assist me....