The staff at breakfast were amazing and polite. Front desk staff were not very helpful nor polite. The rooms were not the same images as shown on the website (AI generated possibly). Breakfast was worth it. The location is well situated. Wifi was haphazard and sporadic. I would say more like a 3* than 4*.

Very convenient location and easy communication! My room had 2 balconies, one with a view of the main Cathedral. The bells may wake you up, but to me that’s a magic! Friendly staff.

Room was clean, staff was helpful

Clean room staff

There is some disconnect between the staff in the office and those at the call center. Had difficulty checking at 1 am., staff told one thing on the phone and call center said something else and we were locked out of our room. Staff didn't know a what events were happening across the street, didn't inform us of coupons, didn't inquire if We needed anything. Customer service, communication, and cordiality all need improvement.

Clean hotel. Room is not well lit. A/C only went down to 21C. My big disappointment was communication. Prior to my trip, I emailed the staff several times since I was checking in after the front desk closed. I emailed to ask for an airport shuttle, got 4 responses from staff, all different, different costs. Never confirmed. Also they never told me how to check in after hours. This made our check-in uncertain and difficult. Got emails back from the hotel several times with just their hours but they never told me how to check in. Also I asked what the shuttle looked like so I get in the right car. They never answered my question but instead send several emails with inconsistent prices. The last email said I had to pay cash so I cancelled the shuttle ride. The only big plus was the hotel location to old town.

Hotel was pretty good. Only a couple of minor things stopped me giving 5 stars - window sills were a bit dusty and we had an issue opening the safe as it had a flat battery. Staff were helpful and we managed to check in a little earlier. Would definitely recommend!

Staff were really nice and very helpful. Situation of hotel was very good for exploring Vilnius. Brilliant position except a bit far from the bus and tailway station Excellent for getting hop on hop off bus etc as buses stopped just opposite the Cathedral

Overall well priced and clean

Hotel could not be in a better location in Vilnius. It was kept clean throughout my stay, and general provisions for the price were good. The downsides are more so out of the hotels control, but the lack of air conditioning at this time of year (according to other reviews it is a city power-grid issue) meant the room was a little too warm at night, and the lack of any form of soundproofing for the atrium facing rooms meant it was noisy with people coming in at night. That said, the noise was only really an issue one night of my stay. I would recommend this hotel to those visiting for a short break.

the air c0nditiner never worked, the was no breakfast area

Very well located and an easy walk to everywhere you need to go in Vilnius. However the room walls are paper thin and have no soundproofing so all outside traffic, bell tolls, conversations near the lifts and even groups in the lobby can be heard and is quite disruptive.

Extremely clean room, staff were helpful. Definitely recommend

The corner room with cathedral view os impressive for sure. However, the room was lacking some basic things for this price. There was no shower gel in bathroom, took them 7 hours to replenish. The bed is big and spacious but one duvet for 2 people that is too small. The room doesnt heat up, even with max temp on air conditioning it is blowing cold air. Onoy 2 cofe pods for 2 people which i thought was a bit naff considering there is a coffee machine. Staff are very lovely though. Room didnt get cleaned till 5pm which is fine but it meant we didnt have any shower gel till then

Room was clean and hotel was nice with excellent location and good amenities. Bed was not very comfortable and duvet was far too small for the bed but overall good for the price

Hotel was spotless and we had a very spacious room.

Terrific breakfast, great hotel, brilliant location with friendly and efficient staff

The hotel was great and the location excellent. However I paid for a non smoking room, and the room smell really as tobacco. Also, it was clear because when I entered there was an open windows, which was weird...

We could not get the room temperature to go below 24 degrees Celsius. We tried to turn down to 21 but it would not let us.

Pictures reflected on the site are opposite of how the room looked. Our room was dingy, had stains on the carpet and room smelled misty and of cigarettes. Was unable to get the thermostat to work. There was also lack of communication when it came to the check in process. I had reached out at 15:00 since I had not received my access code and it took them 2 hours to get back to me. Once I did pay the city tax, I still did not receive the access code and had to call several times upon arrival to receive it.