They charged for 30€ late check out for one hour only which I found inappropriate since the hotel is not full

I was a little disappointed overall, although the view was amazing. I expected a little more from the Eurostar name. We were given a multi-room suite, which I did not book. There were only two of us, so it felt a little odd we had a separate virtually empty sitting room with not much more than a pull-out couch. Just feels like it’s ready for an update throughout. The atrium inside was dark and empty. One highlight was definitely the cheerful breakfast room and impressive self-serve spread. Oh and I almost forgot, upon arriving to the room the shower head immediately snapped off, reinforcing the idea everything needs an update. They did immediately address the problem and it was fixed in about an hour. Staff was friendly and helpful!

Nice area and everything walking distance

The staff was really helpful and helped me get my laundry done asap.

The breakfast was fresh and very appetizing. Parking not applicable for us but it it’s easy for the customers I’m sure because it’s just in front of the hotel . It was accessible to the landmark and the view from my room was awesome! I will recommend it to all my friends!

Clean room, friendly staff, great location and good breakfast

Everything was great: breakfast, staff, cleanliness, location. Parking not applicable.

Everything is good

Great location

Awesome location!

In city center, views of acqueduct in some rooms, great breakfast with wide variety of options. Quiet and clean.

El personal superamable, todo bien organizado y limpio. Una excelente estadía

Beautiful room and view

Room very clean and spacious. Only thing missing was a small table and chairs. Great location, everything was within walking distance. Free parking, for small cars. We had a small SUV for 3 + luggage and you wouldn’t want to park anything larger there. Rome was also very quiet and had a great view.

Attentive staff. Good value and location. Already recommended to co-workers, friends and family if they visit Segovia.

No ac, no coffe machine ; they advertise a roof top but no one knows how to access ,

Excellent

Staff was good. Room would have been better with a view. Otherwise it is good.

Clean room, great location, very friendly staff. Facing the aqueduct was a definite plus. Heating wished could be adjusted further. If there is a coffee maker even better.

Very friendly staff. Clean rooms. Great location. Right next to the acueducto. We got the room facing the acueducto and it helped as well. Bed very comfortable. Wished a simple coffee machine could be present in the room, but not a deal breaker. Would choose the place again, definitely.