Prior to our stay, we informed the hotel that we have a new baby that was under the weather (crying, agitated etc). We asked if it would be possible to amend and/or cancel the booking, the answer was no and that there would be a cancellation charge applied equal to that of our entire booking. Moreover, they have ignored our follow-up email. It is rare that I leave bad reviews but feel it is warranted on this occasion. I would expect more from a hotel or this calibre.

We dropped bags at the hotel after a long day of travel and were allowed to clean up a bit as well. After checking in later that evening, we noted that the temperature control in the room was not working. As it was hot, we didn't want to be uncomfortable for the night, so we asked to be transferred to another room. They promptly gave us a room of the same type, this on the 3rd level. It was shabbier and actually seemed a bit dirty and smaller; we did comment on this to staff. But, this was our first trip to London and we didn't know if this was common in older hotels. The staff was excellent and very accommodating, the location amazing and easy to walk to parks, shopping, galleries and museums. We trekked all over greater London and had a wonderful experience. On our last night we enjoyed a drink in a living room on the main level. We'd hoped for a proper English breakfast on leaving, however the service on Sunday started later than posted. It was easy to get to London Euston from there, a short Uber drive, as we were headed to the Lake District. Overall we enjoyed the stay but were disappointed in the condition of our room given the cost of lodging. there.

Great location, beautiful traditional hotel with wonderful supportive staff. Will come back. Thank you.

It is in a great neighborhood an convenient to everything.

Nice atmosphere. Friendly staff. Lovely Occitane toiletries. Comfy bed. Rather difficult to use kettle and charge phone because sockets are in awkward places.

Very well located. Not as pricey as similar hotels in the area

The hotel is a lovely old building. Some rooms have air conditioning, others do not, so if you really want air conditioning you should request it up front. The staff was very pleasant and attentive. Their main restaurant was closed for remodeling but they had a smaller place where you could get breakfast and other meals.

This is the most beautiful quintessentially British hotel. The service, the food and the cleanliness were exceptional. 5 Stars all day long. A hidden gem!

I enjoyed my stay at this property. It was clean. The staff was helpful and the location was superb.

Old fashioned

Absolutely perfect location

Favorite hotel I have stayed at, and I have stayed at many! I loved how cozy and private it was, and the staff was excellent.

Very poor condition and rooms ancient

Excellent stay, as always, at Durrants. A really special hidden gem in London.

This is a beautiful hotel and everyone was very nice. You do only get one key and have to turn it in at the concierge desk every time you go out. The only downside was there are no laundry facilities available as stated on Hotels.com You can send your laundry out to get cleaned for a high cost. The area was very walkable and it was easy to get a cab or an Uber.

This place is absolutely beautiful. I love the architecture, and the staff is very helpful and friendly. The location is also very convenient.

The location is good but the hotel needs to significantly improve its breakfast by providing more continental options and preferably make it an open buffet.

amazing old english feel and traditional attentive staff. will always stay here from now on. ended up extending my stay by weeks.

I really loved this hotel, but it should be noted they do not have air con in the rooms. It was quite hot, so was challenging, despite the very lovely accommodations. Despite that, I would love to stay again…maybe checking the climate first!

The Durrants is a lovely hotel in Marleybone. An upscale neighborhood of London. It has good restaurants and shops nearby. The bus is very close and the underground is about a 15 minute walk. It takes at least 20 minutes of walking to get to most of the major attractions in London.