Lovely staff at checkin and throughout our stay in restaurant and bars. Fantastic location and facilities excellent

The staff were so pleasant and all looked so tidy and clean.

Very upscale hotel, centrally located. Pricey but beautiful view & location to shops & dining.

Great staff

Staff

A lovely hotel in a great location with nice amenities, great views and friendly staff. There was an unfortunate plumbing odor in the bathroom of our room. The only regrettable issue.

The towels in our room were FILTHY. It was as if someone's fake tan was rubbed all over them. I was getting out of the shower when I noticed. Not ideal timing. I called down to the front desk, and the lady said, "The manager will be right up". I didn't even ask for the manager, so I was impressed. No manager came. A housekeeper came and said, "You needed MORE towels". No, we needed clean towels. They brought ONE. I gave them the dirty ones, and they were confused. I showed how disgusting they were, so they brought me ONE more. They were replaced with threadbare off-white (formerly white) towels; one had a hole in the middle. No one apologized. No manager arrived. Not ALL towels were replaced—no attention to detail in replacing the towels with something acceptable. Minor care and good customer service would have rectified this situation. The lack of customer service and quality control left us wanting to avoid returning, let alone recommending it. Shame. We've enjoyed this location in years past.

Elaine at front desk was very helpful

Room was perfect , very clean! Only downfall was the loud music late at night coming from downstairs disco! We were on the second floor and it was still very loud

Staff were all so polite and professional. Hotel in great location and

Good location, property is run down though

Clean room; courteous staff.

Very friendly staff

Clean and comfortable room, friendly helpful staff and wonderful food!

Staff and room brilliant

The view of the river is truly impressive. The location is ideal, and the staff are exceptionally friendly and welcoming.

V noisy no sound proofing Water luke warm Tv wouldnt turn on Pay extra for spa

Easy parking and central.

Great room. Excellent location. Friendly staff.

Room had an amazing view of the river and the hotel bar overlooking the river is a great place for a pre dinner cocktail