The person on the front desk allways said my reservation is already ben paid also the same day i did check out they tools me you fine you room is already ben cancelled Ok i go the airport and when i almost Depart on the airplane the lady call me and try me like I was stealing and because i did never pay for a room they said my room already ben paid i did ask on the day i did arrive to check in on the day i did check out I'm believing that they already charged the Card that was in the system , I'm believing that they already charged the Card that was in the system but over than at i have to I had to endure the form of bad treatment on the phone of the reception or front desk manager and thief treatment ..!

Good location, staff is very friendly Very good breakfast and very clean rooms

Room was clean

For breakfast, Aqua 4 is much better than Aqua 3 because it offers a wider variety of food options.

Sunday Breakfast was not quite to pal, but the rest of the week was. Staff is very friendly. Hotel is located in a mall that you can find everything that you need. I recommend and will used again.

Breakfast was nice enough, but you have to go to the other hotel to get it. Rooms weren’t immensely clean, when I arrived I had to call room service straight away as the bathroom wasn’t clean. You wouldn’t stay in this hotel for its amenities. Location is fine. Staff were fine.

Breakfast and location of hotel were amazing

Nice location and helpful staff. Great buffet breakfast.

The property needs to be cleaner. The cleaning staff would start making noise in the hallways since 6 am. It’s disturbing. The lobby scent was extremely strong and unpleasant. People that have alergies complained

Very nice, clean hotel. Very slow check in and crazy lift/elevator situation - having to change to different lifts for different floors.

La única ventaja real de este hotel es su ubicación, ya que está muy cerca del Oceanográfico y de un centro comercial, lo cual resulta conveniente para moverse por la zona. Sin embargo, la experiencia en general deja mucho que desear. Desde la entrada se percibe un mal olor en el área, lo cual da una mala primera impresión. Además, el día de salida tuvimos un inconveniente importante: aunque el check-out era a las 12:00, la habitación fue bloqueada desde las 11:45. Como nos encontrábamos fuera desayunando, no pudimos acceder para recoger nuestras maletas, lo cual fue muy inconveniente.Los muebles son incómodos y poco modernos, y la habitación carece de elementos básicos como clóset o gavetas para organizar pertenencias. El baño también presenta inconvenientes: la bañadera es demasiado alta e incómoda, especialmente para niños o personas mayores. Además, no proporcionan suficientes artículos de aseo, y el aire acondicionado no enfría lo suficiente, lo cual afecta la comodidad de la estancia. En general, el hotel necesita mejoras importantes para ofrecer una experiencia más agradable.

Nunca fuimos al desayuno , pero el hotel tiene muy malas condiciones , súper incómodos las habitaciones , no tiene mini refrigerador, no tienen máquinas ni para comprar agua ,la atención súper mala , lo único es que no tiene mala localización

Excelent location with lot of restaurants and amenities near of the hitel.

Provide coffee maker and small refrigerator

Excellent in all the ways

Location was great. Room was clean and quiet.

Location in relation to the price per night

A great business type hotel with easy access to the city. 3rd time visit!

Great location, inside a mall and near the City of Arts and Sciences. However the hotel lets you down with other bits. For example, they don't provide iron and iron board and force you to use their expensive laundry service (7-10 euros per item). I've never been to a hotel with at least 3 stars with no iron or iron board. I ended up having to go to Mediamark downstairs to buy a cheap iron for 15 euros. The hallway in our floor had smoke smell both nights so either they have rooms where they allow smoking or they don't monitor it as people were definitely smoking. One of the days they took our used towels but didn't replace them with clean ones. I had to call reception late and night and request them.

Great location