Overall Ratings & Reviews Hotel Cartagena Plaza

I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading: Beach umbrellas and chairs are not included – you have to pay extra. The “minibar” is just an empty fridge – it doesn’t contain anything. The all-inclusive plan only covers the buffet. The other two restaurants require additional payment. So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing. On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay. I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.

No good

Really enjoyed my stay

Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.

I didn't like the service in the most visited restaurant of the hotel. They don't provide enough amount of food.

Good location easy check in & out

The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!

.

Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...

Good experience all around asked for my air-condition to be checked they never bothered

Aire acondicionado no funcionaba bien Ascensores muy lentos

The bellboys and butlers were great, especially Jaun, Cesar, and Andres!

Beautiful

Beautiful

Ok

I like everything about the property the personality of the employees the service I will come back again

The air conditioning unit in my room was extremely loud and did not cool the room properly. Instead of providing cool air, it emitted humid air, making the room quite uncomfortable. Additionally, I noticed that the air conditioning in the lobby and dining room was not functioning during lunchtime on the day of my arrival, which added to the discomfort.

Only complaint is AC did not work very good...sweated all night first night. They brought me a floor fan which helped.

I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE.

The building need update. During my stay they was no air conditioner. They had stand up fan in everyroom. At night the heat was horrible. The staff were great. But my stay wasn't what I imagine. I would give my experience a 1star.