Hotel is well-maintained and location is great for restaurants, pubs, shopping, and a few nice sights and museums nearby.

Beautiful hotel with a nice outdoor terrace, lobby and bar area, and spacious, modern rooms, but let down by a few things: - Upon waiting to check in, I was just ignored by multiple reception staff. They were on the phone, which is fine (I don't expect them to just hang up!), but at least make the effort to make eye contact, nod or smile or just acknowledge that you've been seen and that they will be with you in one minute. Just being purposefully ignored is infuriating and doesn't make you feel welcome. - When eventually acknowledged I was made to self check in on a vertical touch screen (like ordering in mcdonalds), which felt like the experience of a budget hotel. It was also frustrating to have to enter endless details, all of which I'd supplied when booking. - Everything seems to take an eternity from checking in, ordering a drink, ordering breakfast etc.. In the morning I gave up after there was no staff at the bar to order brunch, so I went elsewhere. - Food was poor. Pizza rubbish. It was heavy, stodgy and flavourless. - Air con didn't work in room (wouldn't even turn on) and the room was boiling. It's a shame because it has the potential to be fantastic.

It’s a decent hotel, quiet, staff could be friendlier though. I also found huge spider in the bathroom but I guess it’s not hotels fault.

Was a perfect place to stay for Kew Gardens and bus routes and underground into the middle of London, Shower could of been stronger, and the tv wasn’t great but only had that a night, breakfast was amazing, will stay here again

Great spacious rooms, very clean. Easy check in.

Cleanliness was excellent and staff extremely pleasant and helpful. Well designed and furnished public areas. Only hitches were difficulties adjusting the heating system in the room on arrival, and not being directed to the designated breakfast area in the morning - so waited in the dining area! A lovely, friendly hotel, well recommend

Good location for our stay

Great breakfast. Excellent location

A refreshing change - clean an

Lovely spacious room that was quiet even though it was facing the main road, good room facilities, comfortable bed, iron and ironing board was convenient, very friendly staff, breakfast was good with plenty of choice. Bathroom was a little worn and I found the tap being so close to the back of the sink edge particularly annoying when washing hands or trying to fill the kettle it was difficult.

Breakfast was Luke warm on both days. Too much made at once. Fried eggs were fried hard on the bottom but uncooked whites on the top. The bedroom was 25 degrees at all times regardless if the “air con” being on constantly. Windows don’t open so it was very uncomfortable. No fridge in the room so couldn’t keep any drinks cold. They ended up warm due to the room temperature. The outside temperature was a typical spring 17degrees so the room was not affected by external factor. In room tv received no tv channels. Only radio. Plus side. Very handy for the tube and bus. Lovely food in the restaurant. Comfy bed, just didn’t sleep due to the heat. No face to face checkout to discuss the issues. Was told to check out using the machine. Not very personable.

Clean room, nice place to stay

Excellent business hotel, with great facilities and gym

Nice hotel, ideally situated. Lovely breakfast.

Clean room and good location.

Good nights sleep, fabulous hotel

Great hotel and room. Not the warmest of welcomes on a Friday night. Overall very good and will stay again

Clean and comfortable

This was my 2nd stay at the hotel. It turned out to be a lot bigger than I thought when I first stayed. The bathroom of the room I stayed in was spacious and the hot water was ample. Room itself was als quite spacious with ample sockets and a comfortable bed. My only de-merit as it were, was that there were some scratches on the door which detracted from the overall look of the hotel. It was almost as if there was some recent not quite finished repair work. I would definitely still stay at the hotel again. It was good value for money especially in a city like London where hotel prices can be quite expensive.

Was exceptional