Clean room, changing towels every day, good staff, everything is so good. definitely i come back

Clean room and everything but walls extremely thin. Constant music being played in the hallways and plumbing wasn't the best either.

Arrived late after a storm. Was given the worst room. Asked reception could he change. He declined. I thought he just couldn’t be bothered. Neighbours were banging on the wall since 2300, complaining about noise. Reception promised that I could upgrade to a better room in the morning, but that didn’t happen. Dealt with Yvonne on day 2, who was excellent. Upgraded on the last day. Room was so much better, but no stopper for bath, I had to use a glass so I could fill the bath. The area is artful, dated, low class and dirty

The location is the only real positive here it’s close to the beach, public transport, and plenty of restaurants (including halal options). Unfortunately, the rest of the stay was disappointing. From the moment I arrived, my room had an unpleasant smell that never really went away despite keeping the balcony door open and airing it out. This made the room feel uncomfortable and unhygienic. The walls are extremely thin you can hear every conversation, door slam, and movement from the rooms next door and the corridors. On one night, at around 5 AM, a guest was loudly banging on a door and shouting for a long time, disturbing everyone nearby. Daytime noise from other guests was also constant, making it impossible to properly rest. For a so-called “sports hotel,” the environment was far from relaxing. The combination of the bad smell, poor soundproofing, and constant disturbances made this a frustrating experience.

The hotel was full of young people who were into sports, the location was good, close to the beach, the rooms were clean and tidy, the food for breakfast and dinner was good, the simple air conditioner in the room was a bit of a nuisance, it was cool when lying under it, and hot when turned off.

I booked this hotel for myself and two friends for a weekend trip. The Expedia listing claims that it’s an 8 minute drive from the airport, and it took us 35 minutes. The Expedia listing also claimed that we were paying for a “partial sea view,” and when we got up to our room, we were looking at run down buildings and parking lots. There was zero sea view. There was also a “no balcony hopping” rule, which was extremely alarming to have been listed considering we are three young girls traveling alone. Our balcony door DIDN’T EVEN LOCK. We felt unsafe immediately and called “Expedia” to get it sorted out. The man I talked to from “Expedia” promised me a full refund, so we went downstairs and handed over the room keys after 45 minutes of being on the phone with “Expedia.” We left the hotel, and I was yet to receive a confirmation email of my refund, considering we CHECKED OUT 45 minutes after arrival. Didn’t even unpack our stuff. I come to find out, the phone number listed on Google as an Expedia customer service line was not legit, and someone was trying to scam me by getting into my Expedia account. He even went so far to pretend he was speaking with the hotel agent downstairs. I have explained this situation multiple times over the phone with Expedia, and have yet to receive my full refund. As a student, this has put me in a horrific financial position and the Expedia team as well as the JS Paradise Sport team has not been empathetic whatsoever. Don’t book.

This was a lovely hotel. Very clean, friendly staff, comfortable bed, powerful shower. There are free exercise classes on offer and 3 gyms to use. The hotel is in a great location, short walk to the beach and plenty of nice bars/restaurants. I would have liked tea/coffee making facilities in the room, but overall enjoyed my stay

Nice hotel, slightly outdated but the beds were comfortable. Only issue is the toilet faced the sink and didn’t have enough room for our legs! Not sure if that is just an issue with our room though.

The location and amenities near the hotel were excellent.

A decent hotel in a good location, close to all the arenal facilities. The rooms are a bit tired and the bathrooms need a refresh. The staff are excellent and there's a good variety for the HB we had. Pool area and loungers good

Horrible.

Stayed one night due to late flight arrival. Handy to get to from airport. Nice clean hotel and decent breakfast. Would recommend

The hotel is old and dirty. the bathroom smells and one can hear everything happening in the surrounding rooms and upstairs. You must request a hair dryer at the reception in exchange for a refundable deposit. The gym is old and poorly equipped.

This hotel is clean, service is great. However, the food was not very good, mostly tasteless, maybe great for dieters, but I want to have some seasoning on meat, fish or roasted vegetables. A lot of the food was from frozen semi-finished products. The worst was the noise from the hotel's outside bar, very loud music untill 3am, even there was only 1 guest sitting there. We can't sleep without ear plugs.

We stayed for 4 nights at Hotel JS Paradise Sport and I couldn’t recommend it more. The hotel was absolutely spotless, they staff were so welcoming and accommodating, the food was delicious and different everyday and the room was cleaned every single day. The price I paid to stay in this hotel was perfect. Worth every single penny and more!! The location of the hotel was fantastic, less then 15 minutes from the airport (€23 in Uber (£18)) less than 5 minutes from the beach, shops and restaurants. I stayed with my mum at the hotel and we both said how we would return again.

Overall it was a nice stay. The breakfast was great every day, however, the dinner was hit or miss. The Staff was excellent. Thanks to the wonderful cleaning staff. They were magnificent

Website description mentions a pool table, which had apparently be removed years ago, a sauna which makes no mention of the £10 charge, and a jacuzzi which is colder than the pool. Not a nice area for British people as you will struggle to find any others in the immediate area. However, the staff were very polite and helpful.

Friendly staff, food very good and a lot of choice, close to the beach and shops.

This was an amazing hotel with amazing service, all workers were very polite , and had variety of food in order to accommodate everyone need, Thank you for making my stay more enjoyable. Amazing facilities as well 2 indoor gym out door gym and swimming pool and jacuzzi very happy

Highly recomend this hotel , friedly staff , cleaning rooms every day. I was enjoying to stay 8 days in this hotel. Gerry