Overall Ratings & Reviews Holiday Inn Express CREWE, an IHG Hotel

Could tell it was recently taken over and just getting started. Teething problems with the coffee machine at breakfast and no white sugar, however they were on the ball at getting it all sorted. Really nice clean room, heated mirror in the bathroom and rather modern. Evening meal not really available on site, shame as a few curries on the menu looked rather good. Friendly service and i would stay again. Parking £7 additional to pay on site througha scanned code.

Good value for the price. Somewhat noisy. Unpleasant music in dining area. No free parking.

Staff at the hotel were all Indian and so kind and friendly - really cared about guests. Have a curry restaurant at the hotel and a small bar. Bar doesn't open until 6.00. Lovely en-suite bathroom. Bed very comfy. Very fast lift with no waiting. Very good hotel for the bargain price. Will book again.

Pros: Breakfast included, welcoming to dogs, bathroom is really outstanding for a budget hotel, room is modern and comfortable, very clean, enjoyed having a skylight, air con/heating, I liked the design of the building looking like a cruise ship, McDonald's pretty much right outside the door, very close to train station, green areas for dog walking. Cons: Felt like the cheapest of everything for breakfast, parking area felt a bit dark and grim behind the building, there was a really horrible smell from the drains which is the main thing we now remember unfortunately, hopefully it was a temporary thing and now sorted, would stay again and hope that was sorted as the nice rooms make up for it.

Dog Pooh was left on the balcony

A comfortable hotel near the train station and within a 20 minute walk of the middle of Crewe. Lots of parking on site for £7 a night, and well equipped rooms with AC.

My son spent the night here, whilst travellling late at night by train! Staff were very friendly and the room cosy with a comfortable bed. A short walk from the station, it was a godsend for him. Thank you so much.

Very average

Good location a short walk from rail station. Clean, comfortable room with large bed.

Watch out re parking this is extra circa £7-£10 depending on arrival/departure time. Breakfast is very limited

Paid £11.99 for breakfast but staff didn't arrive in time for me to eat. If you say breakfast is between 07.00and 10.00 then 08.15 is no good to me

Where do I begin? From advertising free car parking when it's actually not, to room keys that refuse to let you into your room, to the handle on the window in the room nearly falling off... Welcome to Fawlty Towers. - Car Parking is NOT free. No matter what any online booking agent tells you, there is a requirement to pay and that is despite any false advertisements online. - Room keys. Always ask for two because you can guarantee the one you get given will not work. The second one probably won't work either and then there will be nobody at reception to help you gain access to the room you have paid for. - Windows. Don't touch them, like really, don't. When I finally got into Fort Knox, the room was like the inside of an oven. So, naturally, you go to open the window, just to find the handle nearly comes off when you do so. If you like it hot, perfect, if not, stay somewhere else! - Service. What service? I went to check in after discovering you had to pay for parking (Hotels.com advertised the hotel as having free car parking when I booked), however the young lass at the check in counter (who must've been skipping school to work there) was having a lovely chat with some other guests. It wasn't even about the hotel, just a general chat. 10 minutes passed before she finally decided to actually do her job, and at this point, I had to argue about the car parking. A very dissatisfied experience and definitely one to avoid if you can.

Easy check in, room was a good size. Wasn't noisy throughout the night although we could hear everything in the hallway in the morning. Breakfast options were good and the staff were happy and helpful. Would stay here again gladly if in the area.

Ideal hotel for a short stay to explore the area. Creee is nothing special but there’s lots to see in the area. Staff were super friendly, breakfast was tradition full English buffet. There wasn’t a lot of choice for those who don’t want that. Only basic sliced bread , no fresh rolls or croissants.

Adequate for a one night stay. Very pleasant and friendly staff made a big difference

The Corridor was very noisy, the room was very warm without the heating on & the bed was very firm

Good value for money, could do with some maintaining and upkeeping. It’s not for everyone I’d say. Fortunately I’m on my own and don’t mind the little things. The card sensor in my initial room was not working properly, the receptionist assigned another room to me. The second room now has a working card sensor which means I’m able to get in. From inside the room, it wasn’t possible to lock the door, there isn’t a latch and the knob on the door for the lock doesn’t catch to the frame. The ventilation unit is quite noisy, the pillow are huge and too hard for me to sleep on. The tv is located in a weird spot where if you sat by the desk, you have to raise your head to watch it, or if you try to control it from the bed, you’ll need to raise your hand so the remote height is same level as the receiver on the tv. That say, these aren’t that important in my stay so I’m happy to stay without a secondary lock on the door, or suboptimal tv placement or unsuitable pillow. The breakfast and the staff were amazing and helpful. The amenities and the location is very ideal for my purpose of the trip as well.

Nice staff

The staff are lovely and very welcoming, but the bathroom in our family room was not up to standards, the shower head had black all over it and needed a good clean. when i cleaned it myself and finely got in the shower it then flooded at the base because the draining was blocked 😮‍💨 its a shame because it was a lovely room but the bathroom let it down.

Room and bed was very comfortable. Could do with a lick of paint to freshen up but good value for money.