We stayed at the hotel for four nights. The staff was very professional, and well educated, and we felt safe throughout our stay. When we arrived, we were initially assigned a room on the 12th floor, but due to the altitude we didn’t feel well. We spoke with the front desk, and they kindly moved us to a lower floor. The room was good and the mattress was very comfortable; however, the cleaning could have been better. I paid in advance for breakfast, which was buffet-style but this wasn’t expecified when I made the reservation. Unfortunately, I was disappointed considering the price—it could have been much better. The food did not feel fresh. I even tried to cancel the breakfast, but since the reservation was made through Expedia, it doesn’t allowed me to cancel it. They offered me à la carte breakfast for one day, but when I arrived at the breakfast area, the staff had not been informed, and I couldn’t use it. I didn’t pursue the issue further because I wanted to enjoy my trip. I contacted Expedia afterward, but I haven’t heard anything back yet. Another downside was that the terrace was closed due to renovations, and I was not notified in advance. It remained closed for the entire duration of my stay. The restaurant was also under renovation, so breakfast was served in a temporary salon. Overall, despite these issues, the staff was genuinely very nice.

El staff bastante atento! La habitación con pequeños detalles de limpieza

Clean room and great staff.

Todo excelente, me encanta!!!

Muy satisfecho, gracias

The breakfast is excellent, highly recommended. The rooms are decent — not great, not bad. The taxi service was bad — very expensive, more than three times what a normal taxi costs in Mexico City, and the hotel didn’t seem to have any desire to control costs or hold the drivers accountable for price-gauging their clients.

No hot water the entire trip. Could not shower. Gym is closed and terrace was closed for renovation too. Don’t stay here right now.

Excellent service, Sugey and Anabelle, Marvin are excellent person y friendly

The Hotel Fontan Reforma is located at very convenient place, close to a lot of attractions, restaurants, caffès and transportation. Street markets, street food, music, dancing you will find literally around the corner. The staff is very friendly and welcoming, our room was cleaned up every day, there is complementary black and green tea and instant coffee. If your window faces the street it will be a bit noisy because one of the main roads runs there. Overall, our stay was pleasant.

Todo con servicio excelente personal y todo

The staff very friendly , clean and excellent location

Clean room Rooftop awesome

They had a group of teenagers running around the hallway on the floor that I was in I called the front desk, at least five times and they didn’t help at all

Staff was great, bed was comfortable . I only stay for a night

Great location. The rooms are ok. Our room was spacious, facing Paseo de la Reforma street, noise level was tolerable. We had a couple of issues with our room, there was no hand soap, blow dryer did not work, they come to do your bed but they do not sweep nor mop, shower curtain was very high and all the water wet the bathroom, there was not a single hanger in the closet. Beds are too hard. It is a basic hotel for just sleeping.

It was ok, we like the location, the staff was very kind but we had some issues with the room, for example the smell it was pretty bad inside and outside of our room, also the WiFi connection was very poor and the hot water was not hot enough.. but in general it was fine.. we still enjoyed Mexico City!

Overall a great stay and would recommend this hotel

The staff was very nice always, the room. Was spacious and very homey the views were spectacular i enjoyed the location very close to everythi g and the meyrobus as well. I will book hete again

Everything was fine

Rooms are nice, great roof top to dine. I gave this Hotel 4 stars Because I was not given room service for cleaning. I asked the cleaning person to please clean my room, cleaning person said she would clean it in 30 minutes but never came by. I also requested to have the AC fixed, it was not throwing cold air. AC was never repaired.