Property location was amazing, however they do not have any maintenance staff for 12-15 hours so any issues during that time will not be addressed.

Nos encanto super bien ubicado y muchas opciones de comer cerca. El staff muy agradable y el desayuno incluido + la vista un super plus. Yo me volvería a quedar.

Our overnight stay was lovely. Friendly front desk staff who even helped us hail a cab to leave (uber was giving trouble due to road closures). The breakfast was in the lovely rooftop cafeteria. The pancakes needed to be reheated because they were ice cold, but the croissants were PHENOMENAL. Fresh out the oven and so good. The hotel area was great, walking distance to many local tourist spots. My only complaint was that though we are in Spain, there should be at least 3-5 tv channels that are in English. After all, it is a tourist hotel. The only channels we could watch were CNN and BBC out of 100 possible tv channels.

Excellent location and good breakfast.

Great location close to shops, restaurants and the center.

Staff were amazing, we had a trouble with our luggage, and the 3 of them so helpful and caring. Breakfast great and hotel incredible centric, main point of interest at 15 min distance, loved our stay in the hotel. Recommend

Location perfect - right outside is the metro. Most bus stops are within 5 minutes walk. Next to gran via and walking distance to centre of Madrid. Staff very helpful Clean room Best shower I’ve ever seen at a hotel

In the heart of Madrid

The staff was wonderful and the place was nice.

Nice stuff. Good breakfast.

Great location, comfortable walk to most attractions. Well-equipped, reasonably clean, and a welcoming atmosphere. The bathroom door design is an interesting choice The staff were all friendly and helpful.

Great location, fabulous breakfast room, great breakfast, excellent sound-proofing.

Courteous staff, clean room even though the set up was a little weird. Excellent breakfast.

The hotel is perfectly located for many of Madrid's popular visitor attractions and landmarks and was excellent value for the price. Almost every location, landmark and area we wanted to visit was within a 10-20 minute walk. And the stop for the airport express bus was a leisurely 10 minutes stroll away. Our room was clean and tidy and appeared to have been renovated relatively recently. All the staff were welcoming and very helpful. We had a problem with a broken bed when we arrived, but this was resolved quickly and very much to our satisfaction with the staff going 'above and beyond'! The breakfast room, located on the 5th floor was tastefully decorated and furnished and the floor to ceiling windows provided spectacular views of the architectural splendor of the impressive buildings across the street. The breakfast buffet offered a wide variety of delicious, fresh food to suit all tastes. The breakfast staff were welcoming and kept replenishing all the food options whilst clearing away the tables, so no waiting around. Check in and check out was hassle-free. Only negatives I can think of were that the corridors were in need of a bit of a refresh in terms of decorating. But were all kept clean and tidy. The two elevators are small, with room for max 4 people at a squeeze. But as there are only 12 floors we never had to wait more than a minute or two. Overall I would say this hotel offers excellent value, given its prime location and breakfast room and food on offer

Really good breakfast, near plaza del sol, good clean room

The property was too expensive for what it offered. The area is great but the rooms and property is old. They have a great breakfast with beautiful view. The walls are thin and you can hear everything going on outside your room. The cleaning staff was rude in the sense that while they cleaned they didn't mind making extreme noise while cleaning and vacuuming at really early hours, 7am. Guests were coming in at 4am making loud noises after partying and nobody quiet them down.

Break fast

Great location. Excellent value

great location

We stayed for one night. It was perfect, had everything we needed, the bed was comfy, the rooms were big, and the shower was the best shower I’ve ever been in! Breakfast was brilliant too with an amazing city view. Definitely going to book again for the winter months when I return to Madrid.