Overall Ratings & Reviews Seadust Cancún All Inclusive Family Resort

The property has not A/C in the lobby areas or internal hallways. The A/C in the rooms is not working properly( we spoke with another customers). The elevators don't have any A/C working, are very hot, to place a person to the extreme of a heat stroke. The service in all the restaurants is a disaster, slow, long waiting times and the food has the same quality as the buffet food. Cold water to drink is a privilege, is difficult to get cold water in any of the restaurants and the buffet area, same problem. They don't have enough waiters working there. The pools are the most filthy that you can find in your life, since birds poop floating over the water to hair and white foam that I don't know what is. The teather don't have A/C. The kids waterpark was closed for days , they were doing maintenance, but when started, I did not see anything working properly,the water was nasty on the second day after the opening. You can see birds flying inside Maguey restaurant, and of course pooping on the air or food if the back look comes with any client. I will never return to this horrible place. I feel scammed.

I had high expectations for this hotel, but unfortunately, my experience was very disappointing. The pool area was overcrowded every day, and it was nearly impossible to find an available chair, no matter what time we went. It felt like the hotel was overbooked and not equipped to handle the number of guests. Restaurant reservations were a nightmare. It was incredibly difficult to get a table, and the system seemed disorganized and frustrating. We often ended up waiting a long time or having to make alternative plans. Overall, I would not recommend staying here. It does not offer the relaxing or enjoyable experience you'd expect for the price. Save your money and look for a better-managed hotel.

El Peor resort en la Zona Hotelera para ir de vacaciones. Las habitaciones no tienen servicio de calefaccion y de la comida ni se diga todo sin sabor. No gasten su dinero en algo que no vale la Pena. Fue la primera y ultima vez que recervamos en este resort.

restaurant. pool are good. clean. stuff are great

Low Capacity in pool Low Capacity in restaurants No AC outside the room Room not cleaned at check in Beach is unusable because of the Sea weeds service quality overall did not amount to the $650 we were paying per night There is nothing fun to do at hotel at night, no programs or nothing. Waiting list for restaurant avg 1 hr and long line to get in after wait

Decent hotel

Fabulous family friendly hotel. This was indeed one of the best hotels we have been to. The hours of the hotel's restaurants was hard to keep up with. They should be open more hours. Specially the mexican one. It was always full or closed so we didnt get to try it. All of the food in the oyher places was good though.

Not bad but everything just regular service clear etc

I can say it was hot almost everywhere we went in the motel,limited eating ,the buffet the fruit was hot and the pools were crowded.

The elevators where slow or not working no air conditioning in them. There was a roach in our bathroom. The food where we ate steak made me sick.

Hotel is nice people around. It’s very nice Adrian from a bartender in the beach. It was so good. Only issues we have with the Pool is dirty. There’s the work more than the pool water.

We had an amazing time at Seadust! Our children absolutely loved it!

Decent place

Very Good restaurants options !

The Food

Rooms are very spacious and cool, non alcoholic drinks are horrible. Same food on the buffet every day which makes it not good. The cactus caffe was a 10/10 the barista there is super nice and patient. My girls loved the kids zip line and the water slides so much.

Seadust was everything we needed to cheer up our July. It was enough to do without leaving the resort, but if you needed to, there were things close enough that a short walk or bus ride could get you to. I would come back to this property.

The cleaning staff was great, but there were so many things that our group (4 families) was disappointed with. Their was no working AC in the first floor (this is expected of all hotels-- especially one that calls itself a resort). The pool closed at 7-- extremely early, and this was something we would never think of checking since ALL other hotels we have stayed at stay keep their pool open at least until 10. On a couple of the days, the pool closed for the whole afternoon because of maintenance that had to be done (why during peak hours?!?!). Having breakfast in the buffet was a miserable experience-- because although the food was delicious, nobody likes to sweat while eating breakfast. The food in all of the restaurants was definitely delicious and the waiting staff was very polite, but waiting for our meals to be served after ordering usually took about an hour-- way too long. The Cactus cafeteria was supposed to be our Go to place for snacks/ meals when restaurants were not open, but it was rarely stocked-- there was usually only lettuce salads and sometimes fruit. Definitely not a place we could count on. Our hotel room AC was not working from the moment we arrived, but the maintenance came up quickly to place a portable one in our room (using the balcony sliding doors), this made it a bit more comfortable, but it also meant that we could not open the doors to stand in the balcony, because the doors were holding the wooden planks for the portable fan.

Terrible resort. There’s no AC in most of the hotel including the Buffett and elevators. We are eating in 100 degree temperature. If you like to eat and sweat, this resort is for you. The pool was closed 2 days during the time we were there, due to maintenance. And the pool closes at 7:00pm. Excursions were at 6:55am, buffet did not open until 7:00am. We didn’t get to enjoy breakfast. No self service, except Cactus, but shelves were always empty.

Very old and the lobbies and rooms are way too hot, AC makes too much noise , water pressue was weak. Bathroom walls had human waste smeared on them on the first day there. But had some good dinning options.