Overall Ratings & Reviews The Blue Water - Bawa Heritage - City Resort Hotel

Stylish and well maintained. Helpful and friendly staff. Not much in the immediate area outside the hotel.

Good , relax & confotoble.

Great stay

What an amazing location and hotel. Staff are everywhere and tend to ask bizarrely probing questions on customer satisfaction, but they are attentive!

Excellent hotel and resort apart from the water pressure of the shower and hot/cold adjustment's which were very temperamental!

Pleasant stay. Friendly staff.

Great stay at the Blue Water Hotel. The view is incredible, overseeing the beach and beautiful hotel layout. The rooms are very nice too but could do with a little bit of updating minor details. The pool is HUGE with plenty of privacy. There is a beach that the hotel overlooks too which you can access. The only downside was that the whole steam room, sauna and jacuzzi was down for maintaince so couldn’t enjoy the spa facilities. The massage prices are also way too high for the country.

Our 3rd time at The Blue Water and it never disappoints. Kushuni and Chamal deserve special mentions as they go above and beyond the service expected. We will be back as soon as we can. Thanks to The Blue Water Hotel again for making our visit to Sri Lanka an absolute pleasure .

We opted for the Executive Suite, which was offered with some special services (special restaurant, lounge for drinks and happy hour), etc., that were not operating due to Covid. It’s a nice, comfortable hotel with professional, kind staff, but I would advice booking the basic rooms until they get things sorted.

the breakfast buffet didn't have much of a spread.

It was ok. There was a big convention with hundreds of people. So it was a zoo when I was there. Huge long line for dinner buffet. Not ideal.

It's unique architecture, open spaces and the garden were pleasing.

Perfect for relaxation.Fantastic food at reasonable prices. Wine a bit on the high side.We stayed in a club suite which had extras like free cocktails, butler service and use of the excutive lounge for teas ,coffees and fresh juice and soft drinks. Hotel was immaculate in all ways.

Beware!! Don’t stay at this hotel if you want to relax and sit by the pool. This hotel has less than 100 sunloungers to accommodate over 250 guests. If you don’t get up early, or pay the pool attendant to reserve your sun lounger, you will receive a tatty bit of foam and a towel to sit on the floor until something becomes available. The pool is dirty and green unlike the crystal blue waters as shown. The rooms are dirty with lights falling out the ceiling and cockroaches on the floor. The club lounge access is a joke which is leftover food from breakfast

Great hotel, very comfortable and stylish. Club suites are definitely the way to go, beautiful rooms and worthwhile additional amenities.

Lovely, peaceful surroundings & excellent service. Very convenient to get to since it is close to the city.

It was pleasurable

HORRIBLE!! Would absolutely never book with this business again!

Friendly and helpful reception staff. Food and beverage services at the restaurant were somewhat satisfactory; however, only a very few stand-outs in the buffet spread. Restaurant staff were swift. Bathroom cleanliness was an issue; when checked in, dirty, wet tissue was found in the dirty toothbrush holder; toilet seemed to have not been cleaned as it had toilet paper in it and was not flushed. The phone wreaked of musty odour that would not go away after house keeping cleaned it with alcohol. Balcony and balcony furniture were dirty. Overall, the property needs some attention. The adjacent beach is rather small and had dogs and cows roaming about. The dogs were on the property too. The pools were the highlight. Coconut trees on the property added to the resort feel. The live band during my one night stay was very good and enjoyable. Overall, poor value for the money.

Hotel needs renovation. A few ants in the room. Beach not very nice and needs to be cleared (large chunks of wood wash up). Cannot walk to anything.