Overall Ratings & Reviews New Place

The

All I can say is the location and the grounds was stunning. Our room was well equipped for our stay, all the staff me meet and had dealing with was all so helpful full and nothing was any trouble

A beautiful site with extensive grounds. Excellent breakfast available as well!

Wasn’t a great stay at all. Mentioned to the hotel to expect arrival around 10pm. Arrived at the hotel and the junior member of staff was very pleasant and friendly and efficient. Unfortunately the hotel was not organised at all - totally inadequate support was in place for the junior member of staff. The junior staff were not at fault with any of this. My expectations of hotel stays is not high basic clean bedding and bathroom and a comfortable night sleep which isn’t rocket science. The issues that had raised: Room 83 - No lock on the door at all not great and equally when I arrived it was left open so back to reception. Was given room 24 that hadn’t been serviced from the previous guest (dirty bedding and towels) or bungled up so obviously used. Back to reception - was then given the keys for room 83 again walked in pile of dirty towels and dirty bedding not been serviced at all again from previous guests. Back to reception again I mentioned I didn’t want to be having to go in anymore rooms that haven’t been cleaned. Was eventually upgraded to room 90 which was clean but the whole fiasco went on until the early hours of the morning. Spoke to reception on departure and the mangeress who blamed everything on the junior staff instead of taking ownership.. Complete with the reception staff rolling their eyes at me..

Very poor first impression very unhelpful and not very welcoming and unfriendly girl at check in.now telephone in the room, told some rooms do not have them,I asked why and tole she did not known, so I did not receive my wake up call ,girl on check out very nice and wondered why I did not answer,as I had no telephone it was not possible .Breakfast very poor.

Greeting was great, very friendly and helpful staff

Stunning. Would go back in a heartbeat. Thank you.

After an initial issue with the booking, which was quickly resolved, the stay was very good. Breakfast -very good

The old house was beautiful. The lodges were adequate and the grounds well maintained. Reception staff were great.

We stayed in a chalet type room, which was quite dark. Comfortable bed, good bathroom except the bath was very small, and the shower was so restrictive, the curtain went across the bath and left very little room to stand. Expected much better for the price and the standard of the hotel.

Over all the hotel was good towels left in corridor outside room overnight cobwebs in room doors to bathroom needed a clean

Really beautiful place, steeped in history! Fabulous food and excellent service!

Room was comfortable. Spa needs some refurbishment. Bar food good but they had no decent wine options! Breakfast good

Beautiful country House steeped in history and also a uber quit location. Great for animal lovers. Super clean chalet type accommodation. Would recommend highly.

Needed somewhere to stay for a family funeral. Price good . Room quite small and most of the rooms where in blocks outside so got wet walking to main house to have our meals and visit the bar . Drinks at the bar very expensive!!! Pints were £7.35 . Gin and tonic was over £10 .. first night we had a sandwich which was £8.50 … price ok but quality was very poor . Cheapest thinnest white supermarket bread … vegetable crisps nice .. our friends had a pizza much better value and also looked very good . £14.50 Breakfast was the usual buffet style help yourself . First day the food wasn’t very warm but much hotter the second day . The painting around the hotel were amazing . There was also a conference in the hotel while we were there so understanding was very noisy in the bar area. Also the ladies bathroom facilities were up two flights of stairs . Lovely paintings on the way … disabled toilet downstairs though . Overall ok but not sure if we would stay again . Beautiful gardens

Had an overnight stay before travelling home from a family funeral. Great place, great staff will probably stay again sometime in the future and use some of their leisure facilities.

We returned after 10 years to celebrate the year of our 10 year wedding anniversary. The room was lovely but old faux rose petals were found on the floor/under the bed the day after valentines which was a bit off-putting. We also booked for the 3 course valentines meal, starter and main were okay but for £130 the dessert was inedible and no-one asked how it was. The sticky toffee pudding was rock hard and so dry, like it had been microwaved for too long. Such a shame, it was lovely to bring back the nostalgia but the cleaning and caterting needs a review considering the cost.

The room had a few cobwebs. The bar was over priced.

Service was generally very slow. It felt understaffed and disorganised. Prosecco to the room was forgotten, dinner service was very slow, breakfast was disorganised. I paid extra for breakfast but could have just walked in without being checked. The staff struggled to cope with replenishing the food. They didn’t have much chance!

From a rather unhelpful check in, vague directions to find my room actually now wish I hadn’t found it, to only getting two hours sleep due to noise and another resident trying their key in the lock at 2 am, to the receptionist in the morning saying she was sorry and understood how worrying that must of been for a solo female, offering another room in the same block but paying extra! I decided to cut my losses I booked another room in a chain hotel for my second night. Wild horses couldn’t drag me back to the New Place - absolutely dreadful