Overall Ratings & Reviews Homewood Suites by Hilton Champaign-Urbana

Nice place. Nice rooms. Nice breakfast area. Check- in was bad. There were about 6 or guests waiting for their rooms when I arrived. It was check-in time, but the rooms were not ready. I waited for an hour for my room. Many other people waited even longer and more people came in later who also had long waits. There seemed to be a major shortage of housekeeping folks to take care of the rooms.

Check in was supposed to be at 3 pm but wasnt ready until 8 pm😡😡 Was told at 3 pm it would be about a 15 minute wait, for it to be 5 hours is crazy, without a discount or other accommodations offered. Will not book here ever again👎

Stayed 2 nights. No housekeeping, gotta go to the front for towels and toilet paper, dead safe but employee's no responding, no hair dryer, and 45 min waiting for check-in due to not cleaned room at 4:00 pm.

Convenient for race. Slept well. Breakfast is a bonus. Room was decent.

Staff are nice and

Very nice staff Room was very clean Breakfast ok

Supposedly fresh, sealed cups with liquid like urine on them. Microwave did not function. Kids allowed to run in rooms and hallways. Very noisy.

Truly enjoyed our stay

Went for busines. I was able to work and not feel crowded in the room. I was also able to relax and was very comfortable when doing so.

Very spacious room. Pleasant staff.

Nice room. Only down was the coffee maker in our room was missing a part. We told management but never got another coffee maker. There is no heat or air in the bathroom so it was rather cold!

The costumer services is terrible

We've stayed at this Homewood a number of times. It's always been above average, a very nice place to stay. However, this time was different. We arrived at 3:00 pm for check-in, which is when check-in starts. They were having issues communicating with housekeeping, telling them which rooms were ready. It took an hour and a half before they could find a room for us. Then, when we finally got to the room, housekeeping was just getting started on it. Don't want to go through this again, sorry.

Accessible

The only issue we had with our stay is that the bed was like sleeping on a slab of concrete! It was the HARDEST mattress I've ever slept on, to the point that I had bruises on my hip and shoulder after just two nights.

Great for our family!

Everything was fine

the ceiling in the pool was moldy, cracking apart, Our 1 st room was dirty, Hair (not ours) in the bedding, crumbs all over the chairs and floor. 2 nd room was better but had to fight to get attended too. Would not recommend this hotel.

Placed next to laundry area in empty hotel

Price was a bit higher than expected