Clean rooms big TV

Gym very small and steam room or jacuzzi out of order

The room was big but not clean, the windows were very mouldy and bathroom doors very dirty. The breakfast was very poor in quality. It was the basic hotel breakfast, with the usual highly processes breads, cold dry bacon, and very dry / rubber looking eggs. I was honestly expecting a much better experience. The reception staff were wonderful, but the pool staff were clearly junior and very uninterested in helping customers. It took me 3 trips to be able to get all I needed to access the pool comfortably, instead of just telling me all I needed to know when I first arrived. They essentially told me I had to walk barefoot on across a filthy carpet to walk from the changing rooms to the pool and back because "that is what people do". I mean.. they would have just handed me a pair of slippers which the hotel has available for customers. This was very disappointing. The only high point is really the pool area. Water is very warm, I would say warmer than usual, and the area is very pleasant. However, I doubt I will be going back there.

Staff really helpful, food very good

Room was very tired and old and windows were cracked. I had to be moved as my two windows did not shut. New room was larger however the bathroom smelled like a sewer and it was also old and tired with rotting window frames. Bedding and curtains covered in stains. Made me book for breakfast at a specific time, but it was quiet and the food was very basic.

Usually stay here, rooms are nice with the odd fault from time to time. Would be nice if they had bottles of water in the room. The thing that annoys me, and I think I've finally had it, is the gym times. Get in from a days work, just want to do an hour or two. Closes at 8, last admission at 7, and they chuck you out by 7.40. So realistically I get 40 minutes at best, and that's just pointless, especially when comparing to other hotels when they close at 10 or have 24 hour unattended.

It is exactly the sort of place you think it's going to be a hairs breadth the right side of ok. Nothing more, nothing less.

Hotel was so hot boiling hot temperature eating area including all Bedroom Rooms requested fan for cooling down in the room but that still didint help Then we was kept up all night from 1230 am through till 4.30am we had noises like pipes rumbling and pipes being filled including loud filling noises and smell above in room. Contacted reception and all they said was please contact duty manager in the morning.

Jacuzzi was out of order. I did get an email after booking so expected it to be a last minute technical fault. On speaking to permanent gym members was told it has not been working at all this year. They need to remove it from their amenities list. Also no robes as advertised.

Good

Lovely spacious standard room. Very quiet overnight, I did not hear noise from other rooms. Very friendly reception staff. Pool facilities looked lovely, although I didn’t have time to use them.

Staff amazing they upgraded us due to issues in our original room . We were moved to a beautiful suite , that was not expected ! Amazing service , thankyou

The Jacuzzi was out of action and the pool complex had work tools dotted about the place unattended. There was a fight with police in attendance in the evening and it was overrun with social delinquents for most of the evening and morning. The room wasn't well stocked with complimentary tea and coffee. Definitely not worthy of it's current rating.

Good

The staff were excellent and i was offered a?room upgrade for

Staff were friendly, helpful and welcoming. The leisure club was great, enjoyed by adults and children although in the evening on our second night the showers were out of use and the pool was rather chilly. Our room was second floor and quite far from an entrance which made taking our dog out a little difficult. The room itself was rather dated but generally clean, a few old stains on the carpet and window cover, the underside of the bed seemed to be shedding black fibres, the toilet didn’t flush very well and the wash basin didn’t drain very well. The grounds were good for taking the dog for a short walk and lots of parking. We didn’t use the restaurant.

The room was tatty looking with the worst mattress either of us had ever slept on, it has been several days and our backs are still bad as a result(we did tell reception this after the 1st night of our stay and they said that they would let management know but nothing was actually done about it). The food was very hit and miss with some meals being good and some not. We did not like the amount of supplements we had to pay on the menu considering we had already paid for meals. We also were not told that the young farmers ball was being held at the hotel during our stay there were people running around the hotel making a lot of noise until after 3am. Overall we were very disappointed in our stay and would not either visit again or recommend Sprowston Manor to anyone.

Size and cleanliness of the room was amazing all the staff were great nothing was a problem for them

Hotel was clean and a really lovely place to stay. Unfortunately the room we had was nothing like what was shown on the website and was below average. The room was quite small and the shower was very basic. We asked for another room but because it was valentine's weekend it was fully booked.

Jacuzzi was out of order when we visited, but the pool, sauna and steam room were great. The lady on reception was very friendly and super helpful. Room was clean and breakfast was good. Would definitely stay again wgen visiting Norwich.