Overall Ratings & Reviews Best Western Plus The Inn & Suites At The Falls

The hotel was filled with live ins, I don’t recommend it.

Clean room , caring staff

Room smelled like cigarettes and BOdy odor..bathroom was a deathtrap..everything loose..toilt paper holder falling off wall mirro was inserted..cant see..ol..actual toilet was rocking back and forth ready to tip over..bed pillows were small and square....hot water had no.pressure..went to use jetted tub...mold came out of ports...breakfast was NOT cooked...looks nice from the outside..and thats it

Came from South Carolina to visit family stayed at the hotel. It was clean. Staff was friendly and accommodating.

Wish you has USB ports in the rooms

For the price, the property was fine. Breakfast and coffee very nice Also the setting is lovely with a beautiful veranda on the stream. The room seemed dark. The disinfectant smell was overpowering as the room must have been unoccupied and no air was circulating but I still noticed dirt in the corner of the bathroom. No Wi-Fi plugs

All of it and it was very pretty. The view from the windows was peaceful

Great hotel for a great price point, stayed here while shooting a wedding in the Hudson Valley and it was in a great location, they allowed for an early check in for a small uncharge, room was clean, staff was friendly. Would definitely stay again.

We have stayed at this hotel for the past 3 years when we have gone home. this time was terrible everyday after check out time our room key did not work we had to go and get new keys but according to tbe front desk it was our fault that was not true.The side door did not workyou could go out but bot in spike to front desk and told us the reader did not work.I was very dissaponted that the hotel was bot fuxing thungs that were wring

It was a very pleasant stay. I really enjoyed the jetted tub.

Amazing

I love the location. I feel safe here. It is not as nice as it was prior to management changes. Its not as clean, but better than the last time I stayed. There are some plumbing issues that need to be addressed. Staff is pleasant.

Room was clean. Toilet clogged and wouldn’t flush. Breakfast was minimal and not good or even warm.

It was nice and affordable

Lady at front desk was incredibly rude!! Used to stay every other week as a get away, but will never stay there again!! They lost a valuable customer due to bad staffing!!! They won’t be getting anymore of my hard earned money!!!

The pictures of the rooms is not what they look like at all . Clean but very small , surrounding area looks a little bonded.

Location was nice, it wasn’t centrally located to food or shopping but the facility was nice and has a river that ran along the back side of it. The property was clean inside and outside

Upon arrival we noticed that the place was very well written we thought it was because we stayed in a pet friendly room. Our family members were on the other side of the hotel and they experienced the same things. The faucet was hard to turn on to wash our hands and things were worms like the toilet seat cover moved when we sat on it and we are by no means over weight.

Jacuzzi was nice. Room was clean

Excellent.