Overall Ratings & Reviews Grand Pyramids Hotel

The hotel staff take wonderful pride in the property and service. And the hotel is very attractive. Breakfast is excellent. However, it is difficult to evaluate the hotel because the government is building the meteo on Alharam- making it more challenging to walk to the pyramids, or any nearby business.

I have no complaints except a very tiny insignificant one that the TV remote didn't work, which made it hard to watch TV because i couldn't change the channel. But that didn't matter to me. I'm only mentioning it because I found it a little funny. The room was more beautiful than advertised. It was nice and quiet and spacious and very comfortable. I loved the balcony. I enjoyed the view from there. The staff was very friendly, which was wonderful. I definitely recommend staying here.

Not clean, old furniture and very slow response in services

Hot water didn’t work and the hotel is not in a good condition or area

I did pay for the hotel with cash money

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I just found out that they charged me $187 instead of the price quoted by Expedia, I didn't know

They need to clean the halls and update the entire property. I think need re evaluate its category from 4 stars to 1 star, honestly.

clean was not the best, dust everywhere, blankets were old and dirty when arrived, refrigerator are super old and dirty.

The staff were good and service was great but furniture were old and bed sheets weren’t really clean

Lovely staff, the buildings are in desperate need of renovation and cleaning. Spa closed some years ago

If this is a 4 star hotel, I'm Oprah Winfrey. Hotel is in major disrepair other than the lobby and dining area. Most of the staff were nice but some were rude and only cater to Arabic guests. Bed was uncomfortable. I would rate this hotel as 2.5 star which matches the low price I paid.

This hotel seems like it was good 20 years ago. Carpet and many of the furniture pieces are filthy. (I’ll include pics below). Rolling blackouts. Shower often didn’t work. We changed rooms however and it was fixed. In need of a massive overhaul. Way better options in Giza or Cairo. Would not advise a stay here.

I don't recommend this hotel to anyone under any reason.

I thought this place was pretty nice. Not too great on the Wifi but everything else seemed ok.

This is the worst hotel I stayed in it in my whole life. They have the most rude staff I ever met. I travel a lot locally and internationally and I stayed at many stars levels hotels and hostels from one star to seven stars and never faced such rude staff. Avoid this hotel and never book in it. You will be throwing your money. You know, throw your money from the window will be much better than staying even for one night in this hotel. Stuff are very rude specially at the reception and the management and the security. All of them they push you in a bad way to get extra money from you which is against the law and against all the norms. Also, they never read comments and special requests from Expedia Chats and they do the complete reverse of that so you pay them extra money. Also, they never reply back to your requests neither by email or phone or call or through Expedia. The hotel has none of the amenities mentioned and they were laughing in a rude way that this is something from the past beautiful history and that we are dreaming, and it is good that they give me a bed to sleep in. Stay in a tent in the street is better than staying with them. One star hotels are much better than that, I dunno how Expedia keeps them around. The only thing is the housekeeping team is not bad. But the hotel, they frightened me and I left the hotel after an hour and they refused to get me back any of my money.

It was amazing stay, decent staff

Bad hotel bad service they will rip you off your money

Good locatoin. Helpful staff. Poor quality and really dirty floor in the room. Broken down taps, door handle

Several years ago probably a "grand" hotel but now sad, tired and in desperate need of a refurbishment. Expedia need to due more recent due diligence as website pictures did not accurately portray the hotel and its facilities.