The rooms are outdated. They desperately need to be renovated.

Room was very clean and our terrace was wonderful. The staff was very friendly and accommodating.

The hotel is spectacular with its history and decoration you feel very special from arriving on the entrance from the dock on the Grand canal. But the real treasure is the staff of the Ca Segredo who all did everything they could to make our stay a truly wonderful experience. Thank you all we can't wait to come back 😎

The hotel is really beautifully decorated, keeping up with Venizian style, spacious and clean. The reason for lower rating are the following: 1/no complementary water in the room (small water bottles available in mini bar for €8!). Water is such a basic necessity I would have expected from a 5* hotlel, 2/ no kettle not coffee machine in rooms, 3/ Cleaning staff was entering our room every evening without knocking and didn't speak English.

Excellent

Beautiful clean room, very helpful staff. Strongly recommended.

The wi fi was terrible No wifi in the rooms, The restaurante close 2 30 pm . The service is not aquaried for a 5 star Luxury Hotel

Amazing stay. Staff are exceptional. Room was clean and perfectly presented

Beautiful hotel. Staff was very friendly, helpful and courteous.

The hotel is GORGEOUS! And the staff is wonderful. Only issue would be that wifi is spotty.

This was not a great experience; hard to believe this is a 5-star hotel…we left a different small hotel in Venice to stay at Ca’ Segrado and from the first moment it was a subpar experience. We arrived at 3:45 pm. The front desk agent told us our room would be ready in 5 minutes & they’d give us a glass of prosecco while we waited on the deck. No problem since we called, emailed, and confirmed day of that we needed two twin beds, of course we’d wait a few more minutes. 45 minutes later (WELL after check in) no one had spoken to us about our room. The front desk agent looked like he totally forgot when we had to wander back to the front desk to find out what was going on. He finally realized who we were and took us up to a room with the bellman. Of course: no twin beds. The carpet in this room was once cream (it appears), but now is disgustingly stained. The walls are marked up and filthy. The “updated” shower has black mold. The wallpaper is coming up from the walls. When the front desk finally agreed to send housekeeping up to help us with twin beds, the woman was huffy and rude, I told her to leave all the bedding and we would make our own beds. Of course moving the beds revealed dirty carpet that desperately needs vacuuming; we tried calling the front desk, no answer, messaging the hotel, no answer. We never got the WiFi to work in our room. We weren’t made away of the breakfast cost: €88 for 2 people per day! Sadly won’t return; just come for a drink to see the palace.

Good location, close to water bus. Provides free tour to visit glass makers which is a big plus. Bathroom is out of date. The drain stops are not working properly. Breakfast choices are limited.

Great staff and amazing historical hotel.

I loved the location of the hotel. The staff was pretty friendly and they helped us get a water taxi on a day of a strike to make it to the train on time. Breakfast was not included in our stay and the breakfast buffet option seemed a little overpriced for what it was but the space where breakfast was served was beautiful. Overall we really enjoyed the hotel.

This is absolutely beautiful! We felt like a king and a queen! The room was spacious, had those luxurious features, and a nice bathroom. The cons were that they didn’t have an iron, horrible WiFi. Overall a nice honeymoon experience though.

Great location. Wonderful staff!

The hotel is lovely with many unique features. The room was clean, comfortable, well appointed. The Sagredo family house from which the hotel is created is from the 17th century- amazing architecture and decor.

Ac great

The hotel itself is such a beautiful museum! It’s a fantastic classic decoration.

I really loved the hotel and our room. It’s a real palace. We first got a very small room where AC wasn’t working and the skylight on the ceiling wouldn’t let us sleep. I complained, and they gave us a really spacious room on the first floor instead. Breakfast is amazing, it felt very regal. It’s a little bit of a walk from St. Mark’s place, but totally worth it.