Overall Ratings & Reviews Hilton Garden Inn Beaumont TX

Everything was as expected. Marisa was able to help update my Hilton Honors account. I appreciate the service.

I travel for business 6 months out of the year. I have never had an issue getting a printed receipt or an email receipt. With this stay I have contacted the Hotel directly and asked several times for a receipt with no success, I even requested on at the front desk and was told they could not print one because I booked online. Could someone please assist with this issue. My Confirmation is 72063043856704 any help would be greatly appriciated.

Couldn't sleep due to loud traffic noise coming off the interstate all night long! TV did not work. Not enough sugar and creamer for the poor quality coffee. Breakfast was cold. Sub par stay.

Friendly staff. Clean and spacious room.

The Hilton Garden Inn was one of my most favorite places to stay! The front desk staff✅ The breakfast manager✅ The friendliness of the staff and cleanliness of the entire property ✅ We were in town for a Conference. If my travels take me back to Beaumont, I will love to stay at this Hotel again!!

Very clean, fresh hotel

Nice place

Restaurant is on point with food quality but also service.

Nice clean hotel. Only downside, which is not in their fault, the construction on IH 10 makes it difficult to get in and out.

Overall it was good

Great services the team was friendly and helpful. They might need to change the carpet on the elevator though.

Comfortable bed and shower, I found kind of funny that bottle water water was for a members only. We still paid for breakfast

I have a bad back and when traveling I generally book hotels with a hot tub to soak in. It helps to reduce the pain and soreness from the drive. When I checked in, I asked about the hot tub location and was informed that the facility no longer has a hot tub. When I pointed out that their web page advertised that they have a hot tub, they were nice and apologized, noted that the information needs to be updated. I suggest they update their information and calling first to confirm. Rather disappointed.

The A/C unit was not working in our room. It was comfortable enough but it needs to be looked at.

Hotel clerk was not very welcoming but not rude.

Property was clean asked for maid service everyday on my stay but had to call for clean towels. But trip was really enjoyable.

Very clean and quiet

Convenient. Clean. Friendly.

Love this hotel! Clean and comfortable, with nice staff.

My only complaint is that we were told there was a bar and restaurant in the hotel. And there was. However, both were located in the lobby of the hotel. I was under the impression that it was separate from lobby. Other than that, stay was very good.