Overall Ratings & Reviews Hampton Inn & Suites Port Arthur

poor customer service everywhere

Construction upgrade…No pool…

There was a lot of construction going on inside and out. They are pet friendly but wanted $75 for our small 10 pound nonbarking dog to stay there.

The room was large and comfortable. The mattress and pillows were very comfortable. There was an extra blanket in the closet which was helpful.

First off, on our way to the hotel, we were informed they had low water pressure so it would be impossible to take a shower. By the morning there was no water whatsoever nor was there an estimate of when they would have running water. Apparently they knew there was a blockage in the pipes. We were told they didn’t start working on the pipes until 2am, you would think a hotel that was almost at full capacity would take care of the pipes asap. We had booked the hotel through Expedia. Expedia attempted for almost 48 hours to try to get us a refund, which the hotel management would agree to. They knew due to a water outage they would be getting bad reviews, you’d think they do something to compensate for the inconvenience this would cause for their guests

We had several issues with the room and hotel. Strong fumes were in the reception area due to renovations; I could not even walk by the front desk due to the fumes making me feel ill. Receptionists were not visible at the front desk most of the time. Night stand light not working, phone in room not working, toilet paper holder was broken, and we did not have much soap. Manager lied about the pet fee and then charged us more after he saw our negative review.

Clean rooms

Breakfast table not clean,

Hotel room was clean. Staff was nice and talkative. Good parking

Great for the time I was there.

The hotel is in a great area for dining /shopping and is right on the highway. There is a little road noise but that’s to be expected. It’s clean and staff is very friendly. The room is nice, looks like it was recently renovated. The only issue is that they were repainting the outside so limited parking but that’s a temporary problem.

The room was clean but had a terrible musty odor. If we hadn’t arrived so late and been so tired, we would have left.

Hotel was undergoing construction. Room smelled musty. Television only received 4 channels. The rest had “ no service “.

The pools are aways close he told us the pool was open and he was lying and no hot tub

Great night stay. Very clean.

Hotel was fine, breakfast was ok, but beds were not very comfortable

Very nice staff and comfortable stay. Breakfast could be a little better though. Overall, great stay.

its better than other hotels around

Good

Nice room and comfortable bed