8.9
Very Good
From 142 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.9

Meal

8.7

Location

9.2

Service and Facilites

8.9

People often mention about TTC Imperial Hotel
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Distance to City Center (7)
Surroundings (7)
Staff Friendliness (5)
Room Space (5)
Accessibility (4)
Bedroom (4)
Bathroom (4)
Hotel Area (4)
In-house Restaurant (4)
Family Friendly (3)
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Traveler Reviews TTC Imperial Hotel

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Customer reviews
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 day(s) ago
far from the beach, located at the end of the road so it's deserted, have to call a taxi to go anywhere. The hotel is a bit old, both hotel and apartment, no garden
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Hoa T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The vacation was short but the hotel was very high quality from the receptionist, breakfast staff to the bell man (Mr. Van Duc). Always very friendly and enthusiastic support. Next time I visit, I will always come back to this place. The location is very convenient, 100m from Truong Tien bridge and surrounding areas.
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1 people find it helpful
Pham T. M. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, everything is great, my family always chooses this hotel every time we come to Hue city, it's worth the experience
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Accommodation's Reply
09 Jun 2025
Dear Pham T. M. T, Thank you very much for sharing your experience about your recent stay at TTC Imperial Hotel. We are really glad to know that you had a pleasant stay with us and that our colleagues were very helpful in making your experience even more enjoyable. Your valuable feedback tells us how we are doing and motivates us greatly in our commitment to excellence. Once again, thank you for visiting us and we look forward to welcoming you back soon when your travels bring you to this beautiful city. Best regards, Hotel Management
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T***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Home comfort, convenient travel
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Accommodation's Reply
15 May 2025
Dear T***n, Thank you very much for your kind review of our hotel. We are really pleased to know that you had a pleasant stay with us. We appreciate your feedback as it motivates us greatly in our commitment to excellence. Our colleagues are working hard every day to continuously provide the highest level of service and facilities. Once again, we thank you for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city. Best regards, Hotel Management
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Beautiful hotel, delicious food and enthusiastic staff. Will come back for the next trip
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Accommodation's Reply
15 May 2025
Dear D***n, Thank you very much for your kind review of our hotel. We are really glad to know that you had a pleasant stay with us. We appreciate your feedback as it motivates us greatly in our commitment to excellence. Our colleagues are working hard every day to continuously provide the highest level of service and facilities. Once again, we thank you for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city. Best regards, Hotel Management
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P***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Spacious room, good facilities. The hotel is located right in the center, very convenient for traveling, however, parking is limited. Breakfast is diverse and delicious. Will come back if I have the chance.
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Accommodation's Reply
15 May 2025
Dear P***n, Thank you very much for your kind review of our hotel. We are really glad to know that you had a pleasant stay with us. We appreciate your feedback as it motivates us greatly in our commitment to excellence. Our colleagues are working hard every day to continuously provide the highest level of service and facilities. Once again, we thank you for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city. Best regards, Hotel Management
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Nguyen V. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very friendly staff, great service! I went on my birthday and the hotel gave me a very cute birthday cake😍😍😍 The hotel is right in the center so it's very convenient to travel. Thank you to the hotel for giving us a great experience
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3 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Nguyen V. T, Thank you for your feedback on your stay at TTC Imperial Hotel. We are delighted to hear that you had a wonderful experience. We are delighted that you appreciated the friendliness of the staff and the excellent service of the hotel. We also appreciate your sharing about the lovely birthday cake that the hotel presented to you. We are delighted that you appreciated the central location of the hotel, which makes it convenient for you to travel to the attractions. We would like to sincerely thank you for choosing TTC Imperial Hotel and for taking the time to share your wonderful experiences. We hope to have the opportunity to welcome you back soon! Best regards, Hotel Management
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bui t. n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Staff is enthusiastic and friendly. Food is delicious. However, need to improve, old TV, no internet and bathtub has no shower.
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3 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear bui t. n, Thank you for your feedback on your stay at TTC Imperial Hotel. We are delighted to hear that you had a good experience. We are delighted that you appreciated the enthusiasm and friendliness of the staff, as well as the delicious food. We have noted your feedback regarding the old TV without internet and the bathtub without shower. We apologize for the inconvenience. We will consider improving these facilities to meet the needs of our customers. We hope to have the opportunity to welcome you back to TTC Imperial Hotel in the near future! Best regards, Hotel Management
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
- From the hotel, it takes about 5 minutes to go by motorbike to the Imperial City. It takes about 15-20 minutes to go to Tu Duc Tomb or Thien Mu Pagoda. There are also many places to eat and drink within walking distance. I think this is the best point of the hotel. - The room design is also ok, with a view of the Perfume River. The staff is cheerful and enthusiastic. - The room has wooden floors that make a bit of a creaking sound when moving. The bathroom feels a bit uncomfortable. I stayed in a deluxe room, the bathroom was right at the entrance but there were many gaps that allowed me to see the toilet inside. I don't know why the wifi was intermittent, so my friend and I both had to use 3G. The air conditioner was difficult to use, I called for technical support but was still not satisfied. Overall, I think it's probably 7/10 points.
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Accommodation's Reply
07 Apr 2025
Dear M. D***y, TTC Imperial Hotel would like to sincerely thank you for trusting and choosing our services. We highly appreciate your detailed reviews and valuable feedback about your stay at the hotel. We are delighted that you are satisfied with the hotel's convenient location, just 5 minutes by motorbike from the Imperial Citadel and easy access to famous attractions such as Tu Duc Tomb and Thien Mu Pagoda. We are also delighted that you appreciate the room design with a spacious view of the Perfume River and the enthusiastic support of the staff. We are sorry to hear that you have experienced any inconveniences such as noise from the wooden floor, inappropriate bathroom design, Wi-Fi connection issues, and difficulty using the air conditioning. We will take note of these comments and will immediately review and improve to provide a better experience for you and other customers in the future. We hope to have the opportunity to welcome you back to TTC Imperial Hotel in the future and bring you better experiences. Once again, thank you very much! Best regards, Hotel Management
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LY QUANG V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
Parking is not OK otherwise great
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1 people find it helpful
Accommodation's Reply
17 Feb 2025
Hello Ly Quang V, Thank you so much for your kind words about [Hotel Name]! We are delighted to hear that you had a wonderful stay here. We are pleased to hear that you were satisfied with many other aspects of the hotel, however we understand that the parking issue was not as convenient as you expected. We apologize for the inconvenience and will review the situation to improve the parking service in the future. Thank you for sharing your opinion, we always listen and value customer opinions. Best regards, Hotel Management
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ThuHong L.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
Good.
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2 people find it helpful
Accommodation's Reply
05 Feb 2025
Hello ThuHong L, Thank you for rating our service. We are glad to know that you had a good experience at TTC Imperial Hotel. Your positive feedback is a great motivation for us to continue improving the quality of our services. Best regards, Hotel Management
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V Kim H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Comfortable hotel, right in the center, convenient for sightseeing and dining
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1 people find it helpful
Accommodation's Reply
05 Feb 2025
Hello KIM HUE VU, Thank you very much for your compliments about TTC Imperial Hotel! We are glad to know that you enjoyed the convenient location of the hotel. Your feedback is a great motivation for us to continue improving the quality of our services. We will share your compliments with our entire team. Thank you for choosing TTC Imperial Hotel. We hope to welcome you back again in the future! Best regards, Hotel Management
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Anna T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
The hotel gave detailed instructions and had a sheet of paper with full information. The staff was enthusiastic. The hotel was clean and beautiful. Breakfast was ok.
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1 people find it helpful
Accommodation's Reply
29 Oct 2024
Hello M. Anna T, Thank you for taking the time to provide feedback on your stay at our hotel. We are delighted to hear that you enjoyed our detailed instructions, the friendliness of our staff, the quality of our service, and the cleanliness and beauty of our hotel. We always strive to bring the best experience to our customers and positive feedback like yours is a great source of encouragement for the entire team. We look forward to welcoming you back in the near future! Best regards, Hotel Management Board.
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D***g
icon-origin-TRAVELOKA
9.6
/10
Reviewed 48 week(s) ago
Friendly staff, just 2-3 minutes walk from the hotel to Trang Tien bridge. Beautiful room and impressive style
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2 people find it helpful
Accommodation's Reply
23 Aug 2024
Hello D***g, We are delighted to receive your positive feedback regarding your stay at our hotel. Thank you for taking the time to share your positive impressions of the friendliness of our staff, the convenience of our hotel location and the style of our rooms. We always strive to provide the best customer experience and are happy to know that you are satisfied with our services and facilities. Your satisfaction is a great motivation for us to constantly improve and enhance the quality of our services. We hope to have the opportunity to welcome you back to the hotel in the near future. Once again, thank you very much for your compliments and support. Best regards, Hotel Management
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n***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 49 week(s) ago
The room is spacious and beautiful, but the floor is a bit noisy. The staff is 10 points, no buts. If I return to Hue, I will still stay here.
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1 people find it helpful
Accommodation's Reply
23 Aug 2024
Hello n***n, Thank you for taking the time to provide feedback on your stay at our hotel. We are delighted to hear that you enjoyed the spaciousness and beauty of our rooms as well as the quality of service provided by our staff. However, we are sorry to hear that you have experienced noise issues from the floor. We will review this issue to find a solution to improve the customer experience in the future. We appreciate your support and are delighted to know that you will return to Hue and choose to stay at our hotel. We will strive to bring you an even better experience in your future stays. Once again, thank you for your valuable comments. Best regards, Hotel Management
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 51 week(s) ago
The most impressive thing when arriving at the hotel is the pleasant scent; Dedicated and attentive staff, if you call the receptionist at any hour, they will handle it quickly and be there immediately; Clean, beautiful rooms, open space with views of the entire city; Minus points: swimming pool water is turbid, dirty, and full of chlorine; food is okay
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Accommodation's Reply
23 Aug 2024
Hello T***i, First of all, I would like to express my sincere thanks to you for taking your valuable time to share your detailed feedback about your stay at our hotel. We are very happy to know that you were impressed with the pleasant aroma, the attentive and thoughtful service of our staff, as well as the cleanliness and beauty of our rooms and the airy space with a panoramic view of the city. We are also sorry to hear that you were not satisfied with the quality of the pool water and the level of food. Regarding the pool water issue, we have taken note and will conduct tests and improvements to ensure it is of the highest standard. We will also review the quality of the food to enhance the dining experience for our customers. Your opinion is important to us and will help us to continuously improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Once again, thank you very much for your valuable comments. Best regards, Hotel Management
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Đinh M. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 64 week(s) ago
nhân viên thân thiện, đi lại siêu gần các địa điểm
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Accommodation's Reply
11 May 2024
Dear M. Dinh M.H, Thank you very much for sharing your experience about your recent stay at TTC Imperial Hotel. We're truly delighted to hear that you had a pleasant stay with us and that our colleagues have been helpful to make your experience even more enjoyable. Your valuable feedback let us know how we're doing and greatly motivate us in our commitment to excellence. Once again, thank you for visiting us and we look forward to welcoming you back soon when your travels bring you to this beautiful city. Best regards, Hotel Management
Tran T. D.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 73 week(s) ago
Khách sạn mắc tiền nhưng rất hôi, đi vào phòng muốn buồn nôn luôn. Giá phòng 1,6 triệu nhưng chất lượng phòng tệ, đồ ăn sáng dở. Không bao giờ quay trở lại
3 people find it helpful
Accommodation's Reply
12 Mar 2024
Dear Tran Thi Diep, Warm greetings from TTC Imperial Hotel. First of all, we would like to thank you for being a valued guest of TTC Imperial family. As we take pride in delivering exceptional services to our guests, we're truly regret to learn that our services fell short of your expectation on this occasion. Please accept our sincerest apology for the inconveniences during your stay with us, and rest assured your candid feedback will be addressed to our team for constant improvement. Once again, we apologise for the unpleasant experience and hope other positive aspects of your stay will encourage you to visit us again in the future. Thank you for your feedback, and we hope to have the opportunity to welcome you back soon. Sincerely, Hotel Managemant.
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DUONG H. L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 85 week(s) ago
The bedroom is just like the picture, the floor makes annoying noises with every step
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Accommodation's Reply
06 Dec 2023
Dear M. Duong Hien Lien, First of all, we would like to thank you for your time and your constructive feedback. We are truly sorry that your stay was not as pleasant as it should have been. We appreciate all critiques as it greatly assists us in our commitment to constant improvement. In regards to your concern about the unpleasant service at Imperial Hue, we are aware of the situation and will take actions to improve the wood floor in the room. And again, please accept our sincere apology for your experience. Once again, we thank you for your comments and hope to win the chance to serve you again. Please let us know your next visit to Imperial Hotel Hue and we will make sure every effort to be made for providing you the best service we always strive for. With best regards, Hotel Management.
Vo Van Tho
icon-origin-TRAVELOKA
6.0
/10
Reviewed 90 week(s) ago
I booked in advance but it was raining so I couldn't go. Can't exchange or return either. Sigh...
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Accommodation's Reply
03 Nov 2023
Dear Mr. Vo Van Tho, We appreciate and thank you for your review to continue to improve and serve customers better in the near future. Due to unfavorable weather, we regret not being able to serve you at TTC Imperial. We value your feedback as it greatly motivates us in our commitment towards excellence and rest assured that your candid feedback will be sent to our team for continuous improvement. custom. Thank you very much and we look forward to welcoming you to TTC Imperial soon. Hotel Management Board.
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