lh
le hang n.
10.0
/10
Reviewed 3 week(s) ago
The hotel felt like a palace; the receptionists and bellhops all wore lovely traditional costumes. It was a fun experience, and the staff were very nice and helpful. The only downside was the weak Wi-Fi.
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Accommodation's Reply
25 Aug 2026
Dear Mr. Le Hung N',
Thank you very much for staying at the Imperial Palace Hotel Hue and for sharing your valuable feedback.
We are delighted that you appreciated the hotel's architecture, which clearly reflects the royal style of Hue, and that you enjoyed the traditional attire of our reception and bellhop staff. At our hotel, our guests are our top priority. We strive to provide friendly and attentive service, as well as a unique cultural experience of Hue.
We sincerely apologize for the inconvenience caused by the unstable Wi-Fi signal during your stay. We have forwarded your feedback to our technical department and will work to improve our service. We will do our best to ensure you have a smooth internet connection during your next stay.
Thank you again for your stay and your valuable feedback. We look forward to welcoming you back again.
Thank you very much.
Sincerely,
The Hotel Management
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