When we first got to the hotel we were unable to check in due to system being down which ok computers go down but when we asked if they could call us when we could check in,  they refused and said “no we will not call you, you will need to come back to the front desk every 30 minutes” to see if they can check us in. Then when we got to our room we had no phone service and the WiFi did not work. The beds and pillows were very uncomfortable.