The staff at this hotel was just excellent. From the two women who ran the breakfast in the morning to the people at reception. They were helpful, polite, prompt, friendly. The location is excellent, too - right by the central bus and train stations with lots of bus, tramway and metro connections available. Our room had a bit of a cleanliness issue which we reported to the staff and they seemed concerned. The surface of everything was very clean but a look under the bed or under a mattress was a bit gross.