Overall Ratings & Reviews Comfort Inn Bentonville - Crystal Bridges

Front desk was so kind to let us check in a little early.

We were on trip from Oklahoma for a funeral the check in was great rooms were clean and comfortable would definitely stay again

The staff was very personable and accommodating.

The staff were mostly very helpful but the facility and its features need an update. Lots of noise in room (something mechanical nearby going all night). Troubles with room key. Business office functions not working. Sink in bathroom refused to drain. Television remote not working properly despite new batteries. Breakfast was modest at best, though as with other staffers the breakfast crew members were great and hard working. Motel has very good access to area via I-49.

Great comfortable room, need longer pillows instead of short, fat ones. Smelled & looked very clean, hot breakfast excellent. Pool & hot tub out of order-bummer. Would stay again but call ahead to check on pool status.

I loved the local photography

Very practical place to stay. Good location. Clean and economical.

Stayed here while in-town on vacation. Room was large and clean, but the pillows on the beds were very uncomfortable, HVAC was loud, with varying noises and changes in volume that sounded a bit like heavy winds, which made it hard to sleep. Cable/DirectTV in room was disconnected. Wifi and breakfast offerings were good. Staff were friendly, but they double-charged us. We had booked (and paid) through Expedia, but when the front desk clerk took my credit card for incidentals, she also charged it for the hotel stay. Now having to call and get this corrected.

There was no one at the front desk when we arrived. Several people were just outside the front doors smoking, so the lobby smelled of smoke. Lots of road noise from the freeway. Our room needed some cleaning to make it sufficiently comfortable for us. The staff were friendly and helpful. The breakfast was wonderful. Our room was spacious and comfortable.

Well first off we choose this place cause it says they have a bar. It doesnt say anywhere that its closed on weekends. You got teenage girls working that cant answer questions. The room stayed warm, never cooled off. The hot qater wasnt hot. And the dang hot tub was out of order. The bread and bagels was supee stale. Im completely disappointed

Great property and room! Plenty of room and bathroom was large. Kitchenette was nice. Quiet.

Rooms are great. Everything works. Mihjtbe the best Comfort I’ve ever stayed in.

This hotel shares 1 single elevator. Hot tub was out of service during Oct.17-20. There is a musty smell when walking through the halls to get to your room. Our hotel room also smelled of paint and dirty wet carpet. The bathroom was by far the worst hotel bathroom I’ve experienced. There was traces of pink mold in the tile walls and floor of the shower. I don’t actually think it’s been scrubbed in over 6 months. The actual door wasn’t secure enough as it needed an extra push to close properly. This was room 303. The intersection by the hotel is hectic. We witnessed an accident during our stay. We were unsatisfied with our stay. The pictures on the website are inaccurate. We were recommended to stay here based off a location for a wedding we went to and based off “best hotels” in the area. Normally we don’t mind paying a higher rate for a good hotel but this place was extremely over priced.

Great lady at check in! Super helpful and kind!!!!

Good

Very convenient to the highway & 5-8 minutes from downtown Bentonville. We liked the artwork on the walls here at The Comfort Inn

It was a good stay, but I gave it 4 stars because I picked this hotel based on the fact it had a hot tub. I was in the area to do a workout, and looking forward to the hot tub afterwards. The hot tub was out of order, so I couldn't use it. That was disappointing. I would have picked a different place if I would have known. Nothing on their website indicated otherwise.

Unfortunately lots of issues with the place. Definitely not worth what we paid. Would not stay here again

Some road noise from the highway, but not too bad. The room was spacious and I was impressed by the full size fridge in the room. But it could've used some hangers in the closets (two closets!) and towel racks in the bathroom. But otherwise, nice and convenient to places we were visiting nearby.

No fan in bathroom.tub in handicap room with no “non slip” areas on tub floor. Only ONE elevator with four floors????!!!?? Ridiculous! Door key didn’t work on second day requiring a visit BACK down to the desk for a new key. Very frustrating!