Overall Ratings & Reviews Hilton Garden Inn Lexington Georgetown

Enjoyed

Na

Quiet and clean. Walking distance to great restaurant.

The hotel was easy to drive to. Beds were comfy. I wish that breakfast was included.

When we enter the hotel and the receptionist told us we would have to wait because the room was not ready. We arrived at 4:00 so I couldn’t understand why the room was not ready. She never checked back on us as we sat in the lobby and she proceeded to wait on other guests. My brother had to get someone else to help us.

Too close to the highway noisy but easily able to get to a restaurant by walking.

Check in time was 3pm as stated by the hotel

Terrific hotel, staff always there to help

The property and staff were very nice but we were not told there was a charge for breakfast until my husband got a plate and started to get food. When we checked in we were told “Breakfast is served from 6-10am”, with no mention of an extra cost. It should be made more clear that it is not included.

The staff was very friendly. The fact that you have to pay $10 for a normal hotel breakfast seems wrong to me. Most places offer free breakfast. Also pool and spa was advertised but there was no spa. Beds were comfortable enough and the room was clean. Only bar soap offered, no body wash. I booked three rooms, my family all agree with this review.

Stayed here for one night to have a stay-cation. The lobby had some kind of candle burning or something and it was really strong, you could smell it on the elevator. We also asked for more pillows and they said they didn't have any... weird. Overall it was clean and pleasant.

Room was in disrepair with plywood over the air conditioning unit that was beat up and broken in itself. The room was supposed to be an upgraded room with snacks and drinks and there were none in the room. I had to go downstairs and complain. The in room, Keurig coffee maker did not work.

Although check in was supposed to be at 3:00, our room wasn't ready. We left and returned at 5:00. The room still wasn't ready. The front desk agent was unable to give us an approximate time when it would be ready. Her solution was to cancel our reservation because they were fully booked and they did not have an available clean room. We left our luggage at the office and asked if they could call us when our room was ready. We returned around 7:00 and we were finally able to check in. We never did get a phone call. The room seemed fine at first, however over the next three days we killed at least 8 stink bugs. No idea where they were coming from. With the exception of one time, we were never acknowledged by the desk staff when we entered or left the lobby. They were not dealing with other guests at the time. Additional interactions with the front desk staff included - we had no soap for the shower and the coffee pot in the lobby was empty at 9:00 am. Both times, the staff appeared to be irritated because they had to get up from their chair. The lobby of the hotel had an overwhelming perfume smell and the ice machines on the fourth and third floors did not work. We travel to Georgetown, Kentucky, at least couple of times a year. We will not be staying at this Hilton again nor would we recommend it to family or friends.

Very nice property. Stay was brief, but would come back again

It was very clean. The staff was very nice.

Just recently innovated. Looks very modern. Would highly recommend.

Nice safe facility with lots of tv options in goyer

Very welcoming staff and atmosphere.

We arrived and no one was at the front desk. We waited and when no one was around we had to go searching to find someone to check us in. After that the stay was good. Our room was clean and the beds were so comfortable. My recommendation is if the front desk clerk has other duties at least have some way to notify them they have guests to attend to. It wasn’t very appealing to have to look for a desk clerk.