Really impressed by hotel haven’t done all inclusive for years and this hotel exceeded my expectations. Only negative evening entertainment was ok but some guests that were there before us said it was better.

The air con through out the hotel was so low that the hotel and dining area was not cool made it stiffling and unpleasant when eating your meals, dissapointing that the drinks in the sports bar were not part of the inclusive package even though the sports bar is on the complex,being charged for pool towels per person per towel cheaper to take your own towels l

Great value clean accommodation. Food good value and quality. Negatives - just a bit far from beach (although there's a free bus 4 times/day) or else it's a taxi ride to get anywhere. Great for families. Pool bar was very good and had great snack options between meals.

Overall good impression. Improve it further by some less harsh lighting in the dining room and reception.

I loved the reception team, so helpful and very quick and efficient to help you. In general hard working staff, clean and central!

Smells of raw sewage throughout. One of us got food poisoning within first day. Children disturbed seeing ants consuming cockroach carcasses. Our room was right next to a music stage even though we had young children so extremely loud music kept us up til 11 every night. We asked to move but reception staff fobbed us off - come back in 10 mins, come back in an hour, come back this afternoon, come back tomorrow - my manager is in a meeting, my manager is in another meeting. Staff were just as bad on simple requests like the euro got stuck in the pool table: after queueing at reception 15 minutes, 'one moment please', while they serve another queue of people and ignore us. Food was poor and we didn't trust it after one of us spent day 2 vomiting, so the children would only eat bread and were desperate to go home. We paid £600 to airline to leave 2 days early.

Happy with stay, sonnenland is about 4 km from the beaches but a shuttle bus is provided. Standard of food is fairly good. And the rooms are very nice.

Huge hotel with lots of people lying around the pool and pool bar, not the usual place I go to but I wanted all inclusive. Food was plentiful and good with excellent lengths of meal times. My room was spacious, well maintained, serviced and quiet and the tv had English channels, be they only news. Parking my hire car was a bit of a problem and it usually ended up a couple of streets away [5 min walk] from the hotel.

Good hotel,nice activity,clean.Music can be all day,not only still 13.00

good location to explore maspalomas pond and faro by shuttle, meloneras, ingles, anfi, amadores by car good animation team with a variety of events food included fresh local produce/recipes el tablero walking distance for shopping

D blockis exceedingly noisy with traffic passing at all hours day and night, and the doors are certainly not sound proofed. Entertainment was good and food acceptable but limited variety.

First time all inclusive and I was concerned about how good the food would be. I need not have been concerned, the choice and quality was excellent. I looked forward to what would be on offer each lunchtime and at dinner. The room was spotless and very comfortable, as was the rest of the hotel. All the staff were friendly and helpful, not that I had any cause to seek any help. It didn't cause me any issues, but the 'towel on sunbed' brigade were in full flight each morning, which I find anti-social. This was despite the hotel literature saying it was not permitted to reserve beds. The WiFi was a complete contrast to a lot of hotels, which often have lobby only access. Great signal in rooms and outside by the pool. Best I've experienced. The entertainment I seen was fine. It obviously tries to cater for young and old, so not all will like the boisterous start to the day, but kids seemed to enjoy it. Overall I'd recommend.

We're just back from a fantastic family break at the Dunas mirador maspalomas hotel over October half term. The hotel was spotlessly clean, staff were attentive but not intrusive. The energetic and friendly entertainment team had an action packed programme for all ages through the day and night. The all inclusive timings worked perfectly, and the 'help yourself' drinks made it easy to have whatever you liked, whenever you liked. There was a fantastic continental feel to the hotel and it's customers with entertainment staff managing to cater in French, German, Italian, English, Spanish and even some Polish! There were also some Scandinavian guests too! The only thing that let it down was some guests (mainly English I'm disappointed to admit) hogging front row sunbeds with their towels all day. Two sets turned up at 3pm to use towels left at 8am whilst they went to the beach. Don't do it! There are plenty of sunbeds to go around. Even with this issue we never had any trouble finding 4 seats together for our family. Recommendations to the hotel for improvements : heated pool ( though the whole family used it anyay, so it didn't detract ) Thank you to all the staff!

Mad rush for Sunbeds at 7am which was amusing, food was plentiful and good choice. Very well run hotel for such a large hotel.

Very enjoyable holiday, room was very comfortable and clean. Pool area is a little crowded with sunbeds but heated swimming pool was great.

Probably the best food among 3-star AI hotels I've ever seen. Only drawback was absence of fresh (or packed) fruit juices - only usual powder drinks available for breakfast. Otherwise food choices were great, staff worked really fast and there were always free places to sit in the restaurant. Also, there is no problem to get some food if you arrive too late or leave too early. Disadvantages of this hotel would be the fact, that it is not close to beach (free bus only runs 4 times per day), and, except the food and beach shuttle, everything else needs to be paid extra (Wi-Fi internet - 20€ week / 2 devices, in-room safe and even use of pool towels). Internet speed was okay, though we experienced two short disruptions during the week.

Very bad hotel no customer service actually my worst ever experience of a holiday ever in my life would highly not recommend this hotel to anyone. The food at the hotel is awful and didn't have a good variety. The Hotel is infested badly with fly and would say its down to slow tidying up and lots of thing where left for hours. The fly's where all over the food it made me feel sick to even think about eating at the hotel. The pool area was out of bounds for us to as too many fly's. Really horrible unpleasant

Hotel first impression excellent looks well, however not a great choice of foods on menu. Food more like cafeteria food. Grounds lovely except sunbeds were on top of each other. Poor entertainment at night. Far from beach and places to go. We'll be going to 4* from now on.

You can everything what you just going out the reception walking 20 meters there is a pharmacy next to it you can get all to the diving center and they will recomend you all kinds of activities the staff speek english so there's no problem comunicating with them. You can plan your holidays with them for a reasenoble price. Every day from the hotel there is a bus it drives you to the beach for free and drives you back. I realy like more of an active holiday so my stay was realy brilliant the room was in the 4 floor with the swiming pool view so it's realy nice at night when you come back from your all inclusive dinner to have a realexing talk with your friend in the balkiny. As I was saing I like the room because we where only sleeping there not watching Tv. Overal it was my first holidays in a 3 star hotel and a really injoide it.

The hotel is only a 5 euro taxi ride from the Yumbo and has local amenities such as a Spar convenience store and a couple of restaurants right outside of it. The hotel itself was clean and was accurately illustrated in the photos. 3.5 stars.